What are the responsibilities and job description for the Technical Support Engineer position at Technologent?
The Opportunity: We’re seeking a hands-on, customer-focused L1/L2 Technical Support Engineer to provide onsite technical support for a local enterprise undergoing a large-scale transition project. This individual will support approximately 30 users within a primary office location and provide additional onsite assistance across nearby facilities, including technology support at active construction sites.
The ideal candidate thrives in dynamic environments, enjoys troubleshooting a broad range of technologies, and can maintain strict professionalism and confidentiality when working around high-visibility personnel and sensitive business information.
Technologent is a Global Provider of Edge-to-Edge℠ Information Technology Solutions and Services for Fortune 1000 and SMB companies. We offer a unique blend of business practices that are aligned to solve for top CIO concerns. Our core competencies focus on data center infrastructure, business continuity, data protection, service automation and orchestration, continuous intelligence, monitoring, connectivity, collaboration and cybersecurity. These practices are supported by our professional services, digital transformation services and financial services offerings. By providing custom solutions and services designed to fit your business needs, we enable your organization to be more agile, responsive and competitive. Technologent empowers your company to ascend to the next level in IT.
Headquartered in Irvine, CA, Technologent has offices throughout the US and proudly serves clients around the world. When partnering with Technologent, organizations benefit from the highest caliber of professionals, committed to delivering exceptional business outcomes backed by unmatched service and support.
The ideal candidate thrives in dynamic environments, enjoys troubleshooting a broad range of technologies, and can maintain strict professionalism and confidentiality when working around high-visibility personnel and sensitive business information.
- Role: Technical Support Engineer
- Experience: 2-5 Years
- Work Location: Las Vegas, NV
- Project Duration: 3 Month Contract
- Deliver L1/L2 help desk support across Windows and macOS environments.
- Troubleshoot and resolve technical issues involving:
- Printers and peripherals
- Wi-Fi and wired connectivity
- Workstations (Windows/Mac)
- Conference room A/V and collaboration platforms
- Remote displays and digital signage
- General hardware and software incidents
- Support site startup activities, including equipment deployment, setup, and configuration.
- Perform onsite visits to construction or project-related locations to assist with technology and network needs.
- Provide occasional after-hours support for events, outages, or urgent requests.
- Manage equipment inventory, decommission legacy hardware, and maintain accurate documentation.
- Uphold strict confidentiality when exposed to sensitive information or high-profile personnel.
- Demonstrate consistent professionalism and composure when interacting with executives, guests, and other VIP-level stakeholders.
- Collaborate closely with internal IT teams, leadership, and external vendors.
- Maintain a strong customer-service mindset with timely communication and high-quality support delivery.
- 2–5 years of experience in L1/L2 technical support or help desk environments.
- Proficiency supporting Windows 10/11, macOS, and common enterprise applications.
- Strong troubleshooting skills across:
- Basic networking (Wi-Fi, DHCP, DNS)
- Printers and print servers
- Collaboration systems (Teams, Zoom, conference room A/V)
- General network and security fundamentals
- Ability to work independently and travel locally between sites as needed.
- Exceptional communication and customer service skills.
- Comfort working in fast-paced, high-visibility environments.
- Proven ability to maintain confidentiality, discretion, and professional boundaries.
- Must be local to Las Vegas.
- Experience supporting retail, event spaces, or large, public-facing environments.
- Exposure to network hardware, Wi-Fi access points, or firewall administration.
- Experience with technology deployments, site openings, or construction-phase IT support.
Technologent is a Global Provider of Edge-to-Edge℠ Information Technology Solutions and Services for Fortune 1000 and SMB companies. We offer a unique blend of business practices that are aligned to solve for top CIO concerns. Our core competencies focus on data center infrastructure, business continuity, data protection, service automation and orchestration, continuous intelligence, monitoring, connectivity, collaboration and cybersecurity. These practices are supported by our professional services, digital transformation services and financial services offerings. By providing custom solutions and services designed to fit your business needs, we enable your organization to be more agile, responsive and competitive. Technologent empowers your company to ascend to the next level in IT.
Headquartered in Irvine, CA, Technologent has offices throughout the US and proudly serves clients around the world. When partnering with Technologent, organizations benefit from the highest caliber of professionals, committed to delivering exceptional business outcomes backed by unmatched service and support.
