What are the responsibilities and job description for the L1 Desktop Support position at Jobs via Dice?
Description
The Support Engineer I provides frontline IT support the end client. This role handles initial triage, basic troubleshooting, ticket documentation, and escalation to Level 2 support. The position is highly customer-facing and requires strong communication skills and comfort working onsite five days per week.
This is a long-term engagement supporting a mission-critical environment. Candidates must be able to pass and maintain CJIS FBI clearance.
Provide L1 support to customers requiring technical assistance with computer systems, hardware, or software issues.
Document technical issues, resolutions, and follow-up actions in the ticketing system.
Escalate complex or unresolved incidents to higher-level support teams.
Follow approved customer engagement scripts and procedures.
Contribute to the creation and maintenance of technical documentation.
Maintain billable time and utilized time measures above specified minimum thresholds.
Work on assigned projects and tasks within the support team.
Skills
Windows 11, Troubleshooting Windows, Microsoft 365, Help Desk Support, customer service skills, desktop support, SQL troubleshooting, servicenow, jira, tanium, meraki, fortigate firewalls, networking issues
Top Skills Details
Windows 11,Troubleshooting Windows,Microsoft 365,Help Desk Support,customer service skills,desktop support
Additional Skills & Qualifications
Nice-to-Have Skills:
Intermediate Level
Job Type & Location
This is a Contract position based out of New York, NY.
Pay And Benefits
The pay range for this position is $21.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in New York,NY.
Application Deadline
This position is anticipated to close on May 5, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The Support Engineer I provides frontline IT support the end client. This role handles initial triage, basic troubleshooting, ticket documentation, and escalation to Level 2 support. The position is highly customer-facing and requires strong communication skills and comfort working onsite five days per week.
This is a long-term engagement supporting a mission-critical environment. Candidates must be able to pass and maintain CJIS FBI clearance.
Provide L1 support to customers requiring technical assistance with computer systems, hardware, or software issues.
Document technical issues, resolutions, and follow-up actions in the ticketing system.
Escalate complex or unresolved incidents to higher-level support teams.
Follow approved customer engagement scripts and procedures.
Contribute to the creation and maintenance of technical documentation.
Maintain billable time and utilized time measures above specified minimum thresholds.
Work on assigned projects and tasks within the support team.
Skills
Windows 11, Troubleshooting Windows, Microsoft 365, Help Desk Support, customer service skills, desktop support, SQL troubleshooting, servicenow, jira, tanium, meraki, fortigate firewalls, networking issues
Top Skills Details
Windows 11,Troubleshooting Windows,Microsoft 365,Help Desk Support,customer service skills,desktop support
Additional Skills & Qualifications
Nice-to-Have Skills:
- ServiceNow or Jira, basic networking or printer support, enterprise IT exposure, interest in continued technical learning
- Exposure to Windows and Linux server OS, datacenter hardware, and networking concepts..
Intermediate Level
Job Type & Location
This is a Contract position based out of New York, NY.
Pay And Benefits
The pay range for this position is $21.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in New York,NY.
Application Deadline
This position is anticipated to close on May 5, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $21 - $23