What are the responsibilities and job description for the JIRA Migration Admin position at Jobs via Dice?
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Job Title: JIRA Migration Admin
Location: Berkeley Heights, NJ / Alpharetta, GA / Omaha, NE
Job Type: - Contract
On-Site
Job Description:-
Responsibilities:
Job Title: JIRA Migration Admin
Location: Berkeley Heights, NJ / Alpharetta, GA / Omaha, NE
Job Type: - Contract
On-Site
Job Description:-
Responsibilities:
- Experience managing in Data Center and migrating to Cloud environments.
- Own, troubleshoot, solve complex customer technical issues, using collaboration, troubleshooting best practices, transparency within and across teams, maintain updates on the case.
- Error diagnosis (code review if needed), debugging, validation, and root cause analysis.
- Enable replication of issues to verify product-related bugs.
- Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer/ engineer experience.
- Drive technical collaboration & engagement outside of Fiserv with our internal and external partners.
- Provide technical leadership and mentoring for Support Engineers.
- Act as the primary point of contact for local JIRA Admin escalation
- Customer Focus & Adaptability
- Effective communication
- Team and Collaborative Working
- Process re-engineering with a Solution mindset
- Learning Aptitude.
- 4 years of experience in Technical Support, Software Services, and/or system administration for a large end-user community.
- 2-3 years of experience working with Jira and Confluence Data Center (preferably on AWS hosted instances)
- Proven track record migrating JIRA and/or Confluence from older instances.
- Proven track record to de-escalate difficult situations with customers, working with executive levels.
- Proven track record of multi-tasking between tickets and mentoring of junior team members.
- Experience in mentoring other support engineers to grow their technical and troubleshooting skills.
- Has supported customers over email, phone, and screen-shares.
- Experience working in a high case volume environment and ability to prioritize.
- Coordinating training for new hires and conducting training using the skill gap analysis.
- Demonstrated technical competence with database skills, with the expertise to write and update SQL queries with ease.
- Usage of Browser dev tools, frontend troubleshooting, and HAR File analysis.
- An understanding of Network terminologies such as DNS, DHCP, Usage of Basic Network troubleshooting commands, SSL, Proxy, Firewalls, and identifying underlying Network issues.
- Experience understanding and supporting Java-based apps, being able to analyze/troubleshoot Stack trace and Java-based exceptions.