IVR Engineer (Amazon Connect) Onsite

Dice is the leading career destination for tech experts at every stage of their careers. Our client, IT FACE Inc., is seeking the following. Apply via Dice today!

Job Title: IVR Engineer (Amazon Connect) Onsite

Location: Greensboro, NC (Onsite)

Job Type: Long-Term Contract

Job Description:

We are seeking an experienced IVR Engineer to design, develop, and support cloud-based telephony solutions using the AWS ecosystem. The ideal candidate will have strong expertise in Amazon Connect and related AWS services to build scalable, AI-powered IVR systems that enhance customer experience and optimize call handling.

Key Responsibilities:

• Design and implement IVR solutions using Amazon Connect
• Develop serverless backend logic using AWS Lambda (Python/Node.js)
• Integrate conversational AI using Amazon Lex
• Build and manage APIs using API Gateway
• Work with DynamoDB and S3 for data storage and management
• Integrate telephony systems using SIP/VoIP technologies
• Troubleshoot, optimize, and enhance IVR workflows
• Collaborate with business and technical teams to gather requirements
  
  

Required Skills:

• Strong hands-on experience with Amazon Connect
• Experience with AWS Lambda, API Gateway, DynamoDB, S3
• Proficiency in Python or Node.js
• Good understanding of IVR systems and call flows
• Knowledge of SIP, VoIP, and speech recognition technologies
• Experience with Amazon Lex or similar chatbot/NLU tools
  
  

Preferred Skills:

• Experience in AI-driven conversational IVR systems
• Strong problem-solving and communication skills
• Prior experience working in onsite client environments