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ITIL ITSM Operations Supervisor
Irving, Texas
6-month Contract to hire
IMMEDIATE NEW JOB OPENING FOR an ITIL ITSM Operations Supervisor. This role will be working on-site at our clients Irving HQs and managing a team of 4. Will be responsible for overseeing and taking ownership of the Fresh Service ticketing automation and orchestration platform. Will act as a collaborator and Project Manager. Provides ITSM across company.
Required Skills:
ITIL ITSM Operations Supervisor
Irving, Texas
6-month Contract to hire
IMMEDIATE NEW JOB OPENING FOR an ITIL ITSM Operations Supervisor. This role will be working on-site at our clients Irving HQs and managing a team of 4. Will be responsible for overseeing and taking ownership of the Fresh Service ticketing automation and orchestration platform. Will act as a collaborator and Project Manager. Provides ITSM across company.
Required Skills:
- 3 years experience as a supervisor or manager
- ITIL and ITSM background
- Strong experience with Fresh Service and Fresh Desk
- Management and ownership experience of ticketing system
- Experience with ticketing automation and orchestration
- Senior level collaboration and PM skills
- Experience with Fresh Service: ticketing, workflow, automation, asset management, AI, training, fresh desk
- Experience with integration and workflow with various platforms and data sources
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