IT Support Technician/ Customer Service Analyst

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We’re currently hiring an Entry-Level IT Support Technician / Customer Service Analyst role based in the Orlando / Central Florida area.This position is a great fit for students or entry level candidates interested in building hands-on experience in IT support within an enterprise environment. The role involves supporting a wide range of hardware and software systems, providing both in-person and remote technical assistance, and contributing to day-to-day IT operations.Key responsibilities include:

• Installing and configuring hardware, software, and mobile devices
• Supporting audiovisual setups and virtual meeting technologies (MS Teams, Zoom, etc.)
• Troubleshooting hardware, software, and network issues
• Assisting with asset tracking, documentation, and system maintenance
• Utilizing tools like Active Directory and Microsoft Endpoint Configuration Manager
• Delivering high-quality customer support with strong communication and follow-through
  
  

This is an excellent opportunity for individuals with 0–1 year of experience or relevant coursework/certifications who are eager to grow their skills in a fast-paced, collaborative IT environment.