What are the responsibilities and job description for the IT Support Specialist/Help Desk Analyst/Customer Support Engineer/Desktop & Device Support Technician position at Jobs via Dice?
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We are seeking a proactive and customer-focused IT Support Specialist (Level 1) to provide first-level technical support to end-users. The ideal candidate will be responsible for troubleshooting hardware and software issues, supporting IT operations, and ensuring minimal disruption to business activities.
Key Responsibilities
We are seeking a proactive and customer-focused IT Support Specialist (Level 1) to provide first-level technical support to end-users. The ideal candidate will be responsible for troubleshooting hardware and software issues, supporting IT operations, and ensuring minimal disruption to business activities.
Key Responsibilities
- Provide first-level technical support for desktops, laptops, and mobile devices, addressing hardware and software issues.
- Assist users both remotely and in-person, guiding them through troubleshooting steps and restoring services quickly.
- Log, track, and document all incidents and service requests in the IT service management system.
- Escalate complex or unresolved issues to senior IT support teams while ensuring proper follow-up and resolution.
- Support IT infrastructure projects, including system setups, server installations, and computer lab deployments.
- Maintain and manage IT asset inventory, ensuring accurate tracking and lifecycle management of devices.
- Perform routine system maintenance and updates to ensure optimal performance and reliability.
- Collaborate with internal teams to improve support processes and enhance user experience.