What are the responsibilities and job description for the IT Help Desk Support Specialist position at General Plastics & Composites LP?
Essential Duties & Responsibilities
Qualifications & Experience:
- Systems Analysis & Technical Support
- Analyze, diagnose, and resolve complex hardware, software, and system issues across the organization.
- Evaluate root causes of technical problems and implement appropriate corrective actions based on business
- Independently manage and prioritize support requests, determining urgency and resolution paths.
- Design, configure, and optimize end-user computing environments, including desktops, laptops, and
- Administer user access, permissions, and system configurations in alignment with security protocols.
- Decision-Making & Issue Resolution
- Exercise independent judgment when troubleshooting technical issues, including determining when
- Evaluate recurring issues and recommend improvements to systems, configurations, or processes.
- Interpret and apply IT policies, standards, and best practices to a variety of technical situations.
- Systems Improvement & Optimization
- Identify trends and systemic issues within the IT environment and develop long-term solutions.
- Recommend and implement enhancements to improve system performance, reliability, and user
- Participate in the evaluation, selection, testing, and deployment of new technologies.
- Contribute to system design decisions, including configuration standards and integration approaches.
- Project Participation & Implementation
- Lead or significantly contribute to IT projects, including planning, testing, and implementation.
- Perform system testing, validation, and documentation for new technologies and updates.
- Collaborate with IT leadership to execute strategic technology initiatives.
- Documentation & Process Development
- Develop, maintain, and improve technical documentation, procedures, and support standard.
- Establish and refine best practices for IT support and system management.
- Provide technical guidance and knowledge sharing to team members and end users.
- Additional Responsibilities
- Support and troubleshoot specialized equipment (e.g., barcode scanners, label printers, document scanning
- Participate in on-call rotation and provide after-hours support as needed.
- Perform other duties and technical assignments as directed by IT leadership.
Qualifications & Experience:
- Associate or Bachelor’s degree in Information Technology, Computer Systems, or a related field (preferred)
- Equivalent combination of education, training, or certifications may be considered.
- Experience in IT support, systems administration, or a related technical role.
- Experience working with Microsoft 365, Active Directory, and enterprise IT systems (preferred).
- Experience with system administration, scripting, or automation tools (preferred).
- Familiarity with IT infrastructure, networking concepts, and endpoint management tools.
- Strong knowledge of Windows operating systems and enterprise applications.
- Ability to analyze technical issues and develop effective solutions independently.
- Strong troubleshooting and problem-solving capabilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
- Demonstrates sound judgment and decision-making in a dynamic technical environment.
- Highly organized with strong attention to detail.
- Customer-focused with a service-oriented mindset.
- Adaptable and able to respond effectively to changing business needs.
- Collaborative team player with a proactive approach to continuous improvement.
- Prolonged periods of sitting at a desk and working on a computer.
- Ability to use hands and fingers to operate office equipment, such as computers, calculators, printers, and
- Occasional lifting of office supplies or files up to 15-25 pounds.
- Adequate vision to read documents, spreadsheets, and computer screens.
- Ability to communicate effectively in person, over the phone, and via email.
- Standard office environment with controlled climate (heating, cooling, lighting).
- Typically, a quiet and professional setting, conductive to focused work.
- Occasional extended hours to weekend work may be required.
- Collaboration with cross-functional teams, requiring periodic meetings and interactions with other