What are the responsibilities and job description for the IT Support Analyst position at Jobs via Dice?
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Role IT Support Analyst
direct client (manufacturing domain)
located in Adams, Massachusetts
immediate 6–12-month contract to hire for an on-site.
This position requires 5 days/week onsite support.
An onsite interview is required and will be conducted following successful Teams video interview round.
Role: The Technical Analyst is responsible for providing support to end users on a variety of issues.
It is a combination position of Help Desk Support and PC Maintenance.
Primary Duties and Responsibilities:
Role IT Support Analyst
direct client (manufacturing domain)
located in Adams, Massachusetts
immediate 6–12-month contract to hire for an on-site.
This position requires 5 days/week onsite support.
An onsite interview is required and will be conducted following successful Teams video interview round.
Role: The Technical Analyst is responsible for providing support to end users on a variety of issues.
It is a combination position of Help Desk Support and PC Maintenance.
Primary Duties and Responsibilities:
- Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals.
- Document, maintain, upgrade, or replace hardware and software systems.
- Support and maintain user account information including rights, security, and systems groups.
- Identify, research, and resolve technical problems.
- Respond to telephone calls, email, and personnel requests for technical support.
- Document, track, and monitor the problem in the Help Desk system to ensure a timely resolution and knowledge article information.
- Participate in rotating On Call schedule supporting weekend and after-hours incidents.
- 2 years of system administration experience, database, or network administration
- Knowledge of Microsoft Windows and Microsoft Server products (such as Windows Server, Sharepoint, SQL Server, IIS, DFS etc.) and administrative applications
- General working knowledge of applications such as: Oracle RDMS, Linux, Microsoft Office, Office 365, Azure as well as Networking, Switches, Firewalls, and IP phone systems a plus
- Knowledge of systems and networking software, hardware and networking protocols
- The incumbent should fully understand the role of computer networking and Information Technology in a manufacturing organization
- Ability to work well with people from many different disciplines with varying degrees of technical experience