IT Support Assistant

• System Deployment (May – June): Assist in the unboxing, configuration, and setup of approximately 80 leased Windows and Mac laptops for income staff.
• Google Workspace Support: Help users manage Drive access and permissions, email troubleshooting, and shared calendar issues.
• Hardware Troubleshooting: Provide "desk-side" support for peripheral setup (printers, monitors, docking stations) and basic hardware fixes.
• Live Support (July – August): Act as the primary point of contact for technical issues during performance hours, escalating complex problems to senior IT staff when necessary.

• Ability to support diverse users with varying levels of technical comfort, applying an equity and access lens to communication, responsiveness, and problem-solving.
• Working knowledge of Windows 10/11 and macOS, including basic system setup, user support, and troubleshooting.
• Proficiency with Google Workspace applications (Docs, Sheets, Drive, Calendar, Gmail); familiarity with administrative tools is a plus.
• Ability to follow, apply, and help others understand standard operating procedures related to technology systems and workflows.
• Strong organizational skills and attention to detail when managing multiple requests or priorities.
• Willingness to learn new systems, tools, and processes in a fast-paced seasonal environment.
• Ability to work collaboratively, proactively, flexibly, and with professionalism and care.

• Familiarity with both Windows and Mac hardware deployment, peripherals, and basic networking concepts.
• Experience providing live or time-sensitive technical support during events, performances, or operating hours.
• Interest in information technology, systems administration, or technical operations in a nonprofit setting.

• Ability to build rapport and communicate respectfully across cultural, and linguistic differences, particularly when supporting international artists and seasonal staff. 
• Consistency in providing the same high level of care, patience, and responsiveness to all users, regardless of their title, seniority, or technical expertise. 
• Strong problem-solving and critical-thinking skills, including the ability to research solutions independently when needed.
• Demonstrated reliability, accountability, and follow-through.
• Ability to prioritize tasks, adapt to changing needs, and maintain a calm, supportive presence during high-demand periods.

• Working in wooded areas with exposure to native wildlife including, but not limited to, rodents, ticks, and mosquitos.
• Working outdoors in all weather conditions including inclement weather. 
• Working across multiple indoor and outdoor locations on a large campus.
• Periods of extended standing, sitting, and walking throughout the workday.
• Occasional lifting and moving of equipment up to approximately 30–40 lbs, with or without assistance.
• Working evenings and weekends during peak Festival periods.

1. Apply: Interested individuals are encouraged to send a cover letter, resume, and references by submitting an application using the “Apply” buttons below. Video and/or audio applications are welcome (though not required) in addition to written expressions of interest.
2. Interview: Pre-Screening on Zoom with the People & Culture team, and a second interview with the Hiring Manager.
3. Supplemental Materials: A writing sample, spreadsheet example, or other relevant materials may be requested from candidates should they be a top candidate. 

Salary : $18 - $20