What are the responsibilities and job description for the IT Support Analyst position at Jobs via Dice?
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Hiring: W2 Candidates Only
Visa: Open to any visa type with valid work authorization in the USA
Summary: IT Support Analysts provide technical assistance, resolve IT issues, and support users to ensure smooth operation of systems and applications.
Key Responsibilities:
Hiring: W2 Candidates Only
Visa: Open to any visa type with valid work authorization in the USA
Summary: IT Support Analysts provide technical assistance, resolve IT issues, and support users to ensure smooth operation of systems and applications.
Key Responsibilities:
- Respond to IT support requests and tickets.
- Diagnose and resolve hardware, software, and network issues.
- Install and configure IT equipment and applications.
- Provide guidance and training to end-users.
- Monitor systems for performance and availability.
- Escalate complex issues to senior IT staff.
- Document support activities and solutions.
- Maintain IT knowledge base.
- Assist with system upgrades and maintenance.
- Ensure adherence to IT policies and procedures.
- Bachelor s in IT, Computer Science, or related field.
- 2-4 years of experience in IT support.
- Strong problem-solving and communication skills.
- Knowledge of operating systems, networks, and software applications.
- ITIL Foundation certification.
- Experience with remote support tools.
- Ability to create user guides and training materials.
- Familiarity with cloud and enterprise systems.