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IT Service Desk Analyst

Jobs via Dice
Detroit, MI Full Time
POSTED ON 6/10/2026
AVAILABLE BEFORE 7/8/2026
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Strategic Staffing Solutions, is seeking the following. Apply via Dice today!

IT Service Desk Analyst

Detroit, MI - Onsite downtown

12 Months W2 contractor role with chance of extending or converting

Pay Rate: $23-25/HR

Call center-based IT Tier 1 support

Role Summary

Service Desk Analyst (Level 1)

  • Provide first-level contact and incident resolution for all users with all issues
  • Uses advanced troubleshooting skills
  • Review knowledgebase articles ensuring accuracy of content
  • Provide accurate and timely logging of incidents and resolution
  • Meet or exceed performance goals
  • Escalate problems as appropriate following Service Desk procedures

Required Skills:

  • 1 year of recent experience in Service Desk/Help Desk operations
  • Beware of scams. S3 never asks for money during its onboarding process

Salary : $23 - $25

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