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Job Description
This role serves as the Product Operations Lead for Mayo Clinic's Cloud Platforms, partnering closely with the Principal Product Manager for Cloud Services to ensure strategy, priorities, and leadership direction result in consistent, predictable execution across the cloud product portfolio (e.g., Azure, Google Cloud, AI/ML platforms, HPC, and shared cloud foundations).
The Product Operations Lead is accountable for the operational execution model of Cloud Services - not product ownership. This role enables delivery by establishing operating cadence, coordinating across product, engineering, architecture, operations, security, and finance teams, and maintaining leadership-ready product artifacts. The focus is on execution rigor, transparency, and follow-through within Mayo's Cloud Product Operating Model.
This role does not overlap with the Principal Product Manager.
The Principal Product Manager owns product strategy, roadmap direction, and stakeholder alignment.
The Product Operations Lead owns execution mechanics, operational discipline, and cross-team coordination, ensuring decisions translate into clear plans, tracked commitments, and measurable outcomes.
This position is ideal for a senior IT professional who understands Mayo's enterprise environment and thrives at the intersection of cloud platforms, product management, and operational execution - bringing structure, clarity, and momentum to complex, multi-team initiatives.
The IT Senior Cloud Engineer ensures that enterprise cloud solutions are optimized for cost and functionality and is responsible for execution of the cloud / infrastructure strategy set by architects. Develops internal and external compatibility of the system and subsystems. Develops highly complex scripts using a tool or combination of tools to automate a task or a series of tasks. Develops, complies, and may oversee team compliance with SLAs or OLAs. Documents new or modified solutions, installation instructions and other system-related information. Writes configuration for cloud platforms leveraging appropriate tools. Collaborates with developers and is responsible for the "Ops" part of DevOps. Develops and may maintain tools and frameworks that other teams use to smoothly develop their applications. Uses technology to implement automation and orchestration. Leads the implementation and integration of cloud solutions and technologies across business and IT functions, products, and platforms. Proactively seeks new ways to integrate cloud solutions with existing enterprise tools and systems. Responsible for compliance of cloud solutions to architectural standards. Leads evaluations of enterprise cloud technology standards, tools, products, and solutions to identify opportunities for improvement. Partners with security staff to ensure Cloud solutions support maintenance of a secure technology environment. Responsible for planning and validating the installation, configuration, and maintenance of Cloud solutions. Implements governance for role-based access control (RBAC), cost containment and cloud provider account management. Develops time and cost estimates for cloud solutions. Creates and determines Cloud systems specifications, input/output processes and working parameters for hardware/software compatibility. Evaluates technical requirements to determine the impact of Cloud technologies on the infrastructure including equipment redundancy and capacity requirements. Creates the physical design for cloud-based solutions for infrastructure and platforms.
This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.
Qualifications
Bachelor's degree with 5 years' demonstrated technical experience and 1 year of demonstrated leadership experience, or Associate's degree with 7 years' experience and 1 year of demonstrated leadership experience, or HS/GED with 9 years of experience and 1 years' of demonstrated leadership experience in a large, complex organization like Mayo Clinic may be considered in lieu of the degree.Demonstrated ability to work across multiple environments including cloud and on-premise, and multiple operating systems. Functional understanding of cloud ecosystem and leading-edge cloud emerging technologies. Working knowledge of the practical application of engineering and technology including applying principles, techniques, procedures, hardware and tools to the design and production of various products and services. Working knowledge of data center design best practices. Knowledge of and ability to apply DevOps principles and ways of working. Ability to develop and deliver requirements, concepts of operations, use cases, demonstrations, and presentations to both one-to-one and in small groups. Knowledge of approaches, tools, and techniques for anticipating, recognizing, managing, and resolving technical (hardware, software, application, or operational) problems. Ability to effectively communicate with and present to senior management and executive stakeholders (e.g., IT Leadership).Certification in cloud engineering is required.
About Us
Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Benefits Highlights
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
This role serves as the Product Operations Lead for Mayo Clinic's Cloud Platforms, partnering closely with the Principal Product Manager for Cloud Services to ensure strategy, priorities, and leadership direction result in consistent, predictable execution across the cloud product portfolio (e.g., Azure, Google Cloud, AI/ML platforms, HPC, and shared cloud foundations).
The Product Operations Lead is accountable for the operational execution model of Cloud Services - not product ownership. This role enables delivery by establishing operating cadence, coordinating across product, engineering, architecture, operations, security, and finance teams, and maintaining leadership-ready product artifacts. The focus is on execution rigor, transparency, and follow-through within Mayo's Cloud Product Operating Model.
This role does not overlap with the Principal Product Manager.
The Principal Product Manager owns product strategy, roadmap direction, and stakeholder alignment.
The Product Operations Lead owns execution mechanics, operational discipline, and cross-team coordination, ensuring decisions translate into clear plans, tracked commitments, and measurable outcomes.
This position is ideal for a senior IT professional who understands Mayo's enterprise environment and thrives at the intersection of cloud platforms, product management, and operational execution - bringing structure, clarity, and momentum to complex, multi-team initiatives.
The IT Senior Cloud Engineer ensures that enterprise cloud solutions are optimized for cost and functionality and is responsible for execution of the cloud / infrastructure strategy set by architects. Develops internal and external compatibility of the system and subsystems. Develops highly complex scripts using a tool or combination of tools to automate a task or a series of tasks. Develops, complies, and may oversee team compliance with SLAs or OLAs. Documents new or modified solutions, installation instructions and other system-related information. Writes configuration for cloud platforms leveraging appropriate tools. Collaborates with developers and is responsible for the "Ops" part of DevOps. Develops and may maintain tools and frameworks that other teams use to smoothly develop their applications. Uses technology to implement automation and orchestration. Leads the implementation and integration of cloud solutions and technologies across business and IT functions, products, and platforms. Proactively seeks new ways to integrate cloud solutions with existing enterprise tools and systems. Responsible for compliance of cloud solutions to architectural standards. Leads evaluations of enterprise cloud technology standards, tools, products, and solutions to identify opportunities for improvement. Partners with security staff to ensure Cloud solutions support maintenance of a secure technology environment. Responsible for planning and validating the installation, configuration, and maintenance of Cloud solutions. Implements governance for role-based access control (RBAC), cost containment and cloud provider account management. Develops time and cost estimates for cloud solutions. Creates and determines Cloud systems specifications, input/output processes and working parameters for hardware/software compatibility. Evaluates technical requirements to determine the impact of Cloud technologies on the infrastructure including equipment redundancy and capacity requirements. Creates the physical design for cloud-based solutions for infrastructure and platforms.
This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.
Qualifications
Bachelor's degree with 5 years' demonstrated technical experience and 1 year of demonstrated leadership experience, or Associate's degree with 7 years' experience and 1 year of demonstrated leadership experience, or HS/GED with 9 years of experience and 1 years' of demonstrated leadership experience in a large, complex organization like Mayo Clinic may be considered in lieu of the degree.Demonstrated ability to work across multiple environments including cloud and on-premise, and multiple operating systems. Functional understanding of cloud ecosystem and leading-edge cloud emerging technologies. Working knowledge of the practical application of engineering and technology including applying principles, techniques, procedures, hardware and tools to the design and production of various products and services. Working knowledge of data center design best practices. Knowledge of and ability to apply DevOps principles and ways of working. Ability to develop and deliver requirements, concepts of operations, use cases, demonstrations, and presentations to both one-to-one and in small groups. Knowledge of approaches, tools, and techniques for anticipating, recognizing, managing, and resolving technical (hardware, software, application, or operational) problems. Ability to effectively communicate with and present to senior management and executive stakeholders (e.g., IT Leadership).Certification in cloud engineering is required.
About Us
Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Benefits Highlights
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.