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Job#: 3032727
Job Description:
Location: Salisbury, NC
Onsite 5 days/week
Provide highly technical and immediate assistance to our senior most level of Executive Management for all US
entities. Facilitate the expedition of technical requests and repairs by bridging the gap between IT and our executive
business partners. Provide concierge level service for executive meetings, traveling executives, and business partners
that shape and mold the key initiatives of our brands, supply chain, and ADUSA. Provides Executive level support for
traveling senior executives coming to the US to ensure an optimal experience. Drives optimal corporate campus
experience to ensure all technologies are operational and partners with third parties to ensure consistent delivery of
services. Assesses and understands the technology needs of our Senior most Executives to collaborate with our IT
partners to deliver best solutions to meet their needs.
Duties and Responsibilities:
Identify, troubleshoot and analyze complex business IT problems for our Senior Executives across all brands and
entities
Propose and execute solutions for Executives based on need and functionality
Coordinate, conduct, and lead meetings to drive solutions from IT as it relates to issues impacting our Executives
Liaise with vendor partners, business users, IT programmers and IT Service owners regarding solutions for
meetings, new technology and enhancements to existing technology as it relates to the needs of our Executive
partners
Provide immediate onsite support for offsite meetings and sponsored events
Exercise judgment within generally defined practices and policies in selecting methods and techniques for
obtaining solutions
Resolve technical issues quickly and effectively to reduce impact to the business
Coordinate with other IT staff and users to identify the need for new systems and/or recommend enhancements
to improve IT operations
Perform data analysis on trends in specific platforms for process improvement
Complete reviews, trending analysis, develop action plans, and take action on resolving chronic incidents
Communicate / interface with other IT associates to improve IT systems to keep up with demand from our
Executive users need for immediate data
Prepare reports, and/or present findings to IT Leadership
Travel to multiple locations to support our various geographically located Executives, including home visits for the
highest level Executives and Board Members
Qualifications:
Bachelors Degree in Computer Science, Technical field and/or Business related field
Equivalent trainings/certifications/experience equivalency will be considered
3 or more years of equivalent experience in relevant job or field of technology
Excellent written and verbal communication skills; ability to communicate across the organization
Ability to plan, prioritize and drive issues, tasks, and deliverables from concept to closure
Takes on mid to large projects from start to finish and works independently on these efforts with minimal
direction required
Highly collaborative with proven experience partnering & influencing
Preferred Qualifications:
(List any preferred qualifications (like to haves) for the role - could include advanced educations, certification(s), or knowledge)
Masters degree, Advanced training and or certifications in relevant field/s of study preferred
Experience in Agile teams and or Product/Platform based operating model
Experience In Retail Or Grocery Preferred
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Job#: 3032727
Job Description:
Location: Salisbury, NC
Onsite 5 days/week
Provide highly technical and immediate assistance to our senior most level of Executive Management for all US
entities. Facilitate the expedition of technical requests and repairs by bridging the gap between IT and our executive
business partners. Provide concierge level service for executive meetings, traveling executives, and business partners
that shape and mold the key initiatives of our brands, supply chain, and ADUSA. Provides Executive level support for
traveling senior executives coming to the US to ensure an optimal experience. Drives optimal corporate campus
experience to ensure all technologies are operational and partners with third parties to ensure consistent delivery of
services. Assesses and understands the technology needs of our Senior most Executives to collaborate with our IT
partners to deliver best solutions to meet their needs.
Duties and Responsibilities:
Identify, troubleshoot and analyze complex business IT problems for our Senior Executives across all brands and
entities
Propose and execute solutions for Executives based on need and functionality
Coordinate, conduct, and lead meetings to drive solutions from IT as it relates to issues impacting our Executives
Liaise with vendor partners, business users, IT programmers and IT Service owners regarding solutions for
meetings, new technology and enhancements to existing technology as it relates to the needs of our Executive
partners
Provide immediate onsite support for offsite meetings and sponsored events
Exercise judgment within generally defined practices and policies in selecting methods and techniques for
obtaining solutions
Resolve technical issues quickly and effectively to reduce impact to the business
Coordinate with other IT staff and users to identify the need for new systems and/or recommend enhancements
to improve IT operations
Perform data analysis on trends in specific platforms for process improvement
Complete reviews, trending analysis, develop action plans, and take action on resolving chronic incidents
Communicate / interface with other IT associates to improve IT systems to keep up with demand from our
Executive users need for immediate data
Prepare reports, and/or present findings to IT Leadership
Travel to multiple locations to support our various geographically located Executives, including home visits for the
highest level Executives and Board Members
Qualifications:
Bachelors Degree in Computer Science, Technical field and/or Business related field
Equivalent trainings/certifications/experience equivalency will be considered
3 or more years of equivalent experience in relevant job or field of technology
Excellent written and verbal communication skills; ability to communicate across the organization
Ability to plan, prioritize and drive issues, tasks, and deliverables from concept to closure
Takes on mid to large projects from start to finish and works independently on these efforts with minimal
direction required
Highly collaborative with proven experience partnering & influencing
Preferred Qualifications:
(List any preferred qualifications (like to haves) for the role - could include advanced educations, certification(s), or knowledge)
Masters degree, Advanced training and or certifications in relevant field/s of study preferred
Experience in Agile teams and or Product/Platform based operating model
Experience In Retail Or Grocery Preferred
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.