What are the responsibilities and job description for the IT Applications Support Specialist position at Jobs via Dice?
RESPONSIBILITIES:
Kforce is immediately seeking an experienced IT Applications Support Specialist in support of our enterprise telecommunications and mass media client based in Charlotte, NC.
Summary:
We are seeking a proactive and detail-oriented IT Applications Support Specialist to join our dynamic IT team. This role focuses on supporting internal applications and ensuring seamless day-to-day operations for our employees. Rather than hands-on troubleshooting, this position involves coordinating responses to outages and incidents, facilitating communication, and ensuring the right application owners are engaged to resolve issues. This position is ideal for candidates with a passion for technology support who come from non-technical or business-oriented backgrounds.
Key Responsibilities:
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce is immediately seeking an experienced IT Applications Support Specialist in support of our enterprise telecommunications and mass media client based in Charlotte, NC.
Summary:
We are seeking a proactive and detail-oriented IT Applications Support Specialist to join our dynamic IT team. This role focuses on supporting internal applications and ensuring seamless day-to-day operations for our employees. Rather than hands-on troubleshooting, this position involves coordinating responses to outages and incidents, facilitating communication, and ensuring the right application owners are engaged to resolve issues. This position is ideal for candidates with a passion for technology support who come from non-technical or business-oriented backgrounds.
Key Responsibilities:
- Facilitate and lead bridge calls during application outages or incidents
- Coordinate with application owners, IT teams, and relevant stakeholders to ensure swift resolution of issues
- Act as the primary point of contact to gather status updates and communicate timelines
- Document incident details, timelines, and resolutions for post-incident reviews
- Educate employees on IT policies, security best practices, and application usage
- Participate in IT projects, such as application rollouts and process improvements
- Bachelor's degree in Information Systems, Business Administration, or a related field (or equivalent work experience)
- Strong organizational and coordination skills
- Excellent verbal and written communication skills
- Ability to work both independently and collaboratively in a team environment
- Comfort with leading meetings and driving discussions
- Experience with IT service management tools (e.g., ServiceNow, Jira)
- Knowledge of enterprise applications (e.g., Microsoft 365, Google Workspace)
- Experience in customer service or administrative support roles
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.