What are the responsibilities and job description for the Infrastructure Support position at Jobs via Dice?
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We are seeking a hands-on, service-focused Infrastructure Support to provide comprehensive technical support within a high-security, 24/7/365 environment. This is a critical operational role ensuring the stability of hardware, networking, and safety systems.
Quick Details
We are seeking a hands-on, service-focused Infrastructure Support to provide comprehensive technical support within a high-security, 24/7/365 environment. This is a critical operational role ensuring the stability of hardware, networking, and safety systems.
Quick Details
- Location: Mount Pleasant, IA (1200 E Washington St)
- Work Arrangement: 100% Onsite (No Remote/Hybrid)
- Interview Process: Web Cam or In-Person Interview
- Hardware & Systems: Install, image, and maintain PCs, servers, switches, and VoIP phone systems.
- Physical Security Tech: Support and troubleshoot security cameras, door controls, and recording systems.
- Network Infrastructure: Hands-on cabling, Fiber optic work, and wireless deployment.
- User Support: Act as the primary onsite contact for hardware/software issues and manage user account access.
- Inventory: Maintain precise records of all technical devices and equipment.
- Education: 4-year college degree is mandatory.
- Experience: 5 years of hands-on experience in field services or IT support.
- Technical Skills: Proficiency in imaging, switch maintenance, Fiber optics, and troubleshooting safety/security devices.
- Soft Skills: High-quality customer service and strong communication skills.
- Training: Ability to complete a mandatory 4-week specialized safety training program.
- Operational Focus: This is a physical, hands-on role. We are not looking for backgrounds primarily in software development, cybersecurity, or remote systems analysis.
- Local Candidates: You must reside within a reasonable daily driving distance of Mount Pleasant, IA.
- Background Check: Includes a comprehensive state-run background check and fingerprinting.
- AI Policy: The use of AI-generated responses during the screening or interview process is strictly prohibited.