Infrastructure & Support Engineer

Were NEXA, one of the fastest growing technology companies in Florida. As a mobility solutions provider, we offer services critical to organizations that are looking to bring to market innovative mobile products. In laymans terms, you ask? Well, we design, engineer, and manufacture unique mobile solutions that enable some of the most interesting companies in the world (some of which you likely use regularly) to bring smart solutions to market quickly and efficiently, and then we deploy and support these large-scale fleets of devices to make our clients business operations even easier.

Our clients come from diverse industries, many of which form the cornerstones of our modern society, including healthcare, retail, defense and food delivery. So, in a sense, working at NEXA means youll be helping to enhance and streamline the functioning of our everyday lives.

Still reading? Well, heres what WERE looking for. The ideal NEXA employee is someone who is accountable, can work independently or as part of a team, and has an interest in propelling innovative technology into the broader ecosystem. Were looking for team members that will speak their mind, accept feedback, and continue to drive our growth.

If you think you fit the bill, and youre curious to hear more, wed love to see your application!

We are looking for an Infrastructure & Support Engineer to join our IT team! You will be responsible for managing and supporting our infrastructure systems, focusing on Azure cloud services, Linux environments, and desktop support. You will also implement and maintain security best practices while ensuring compliance and participating in on-call rotations to provide operational support.

Responsibilities:

Administer and optimize Azure and AWS cloud infrastructure.

• Ensure cloud services are reliable and optimized for performance.
• 9% uptime; successful deployments.

Manage and maintain Linux-based systems.

• Regular updates and monitoring and alerting to maintain stability and security.
• 9% uptime; patch compliance.

Provide desktop support for end-user devices, including troubleshooting hardware and software issues.

• SLA adherence and positive end-user feedback (>95% satisfaction).
• 90% of tickets are reviewed and answered within 24 hours.

Implement and monitor security controls, including vulnerability management and incident response.

• Continuous monitoring and remediation of security risks.
• 100% compliance; zero critical vulnerabilities within 3 days.

Participate in on-call support for critical systems and services.

• <30 min response for critical incidents.
• Collaborate with cross-functional teams to ensure system reliability and security.
• Employees will be required to adhere to NEXA's information security policies and procedures.
  
Qualifications:

• Bachelors degree in computer science, engineering, or 6 years of relevant field experience
• 6 years of experience with Microsoft Office, APIs Integration, Systems Management, Product Development, System Development, and Integration
• Azure Cloud Certification required
• Hands-on experience with Azure, AWS, DevOps and TechOps
• Proficiency in administering Microsoft applications (e.g., Office 365, SharePoint, Dynamics), ERP systems, and other enterprise software solutions
• Familiarity with security principles and practices, including access controls, encryption, and vulnerability management
• Cloud Architecture experience with development on AWS and Azure
• Experience in Server/cloud administration including:
• Operating Systems
• Networking and VPNs
• Security and Patch management
• Virtualization and Containers
• Scripting and Automation
• Monitoring and Performance
• Backup and Recovery
• Desktop Support experience
• Highly desired:
• Microsoft 365 Fundamentals certification
• AWS certification
• ITIL certifications