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Import Operations Manager (Freight Forwarding) in Albany, NY
POSITION: Import Operations Manager (Freight Forwarding) in Albany, NY
LOCATION: Albany, NY
DURATION: Full Time
SALARY: Excellent Compensation with Benefits 401K relocation
SKILLS: Import & Freight forwarding, logistics operations, Cross-border freight, Carrier & vendor management, CargoWise experience
For a freight forwarding and logistics firm, we are searching for Import Operations Manager.
The Imports Operations Manager will oversee day-to-day freight forwarding and logistics operations, including domestic freight, cross-border shipments, customer communication, carrier management, and operational team leadership.
This is a highly hands-on leadership role requiring someone comfortable operating in a fast-paced environment while maintaining strong customer responsiveness and operational execution.
KEY RESPONSIBILITIES:
Import Operations Manager (Freight Forwarding) in Albany, NY
POSITION: Import Operations Manager (Freight Forwarding) in Albany, NY
LOCATION: Albany, NY
DURATION: Full Time
SALARY: Excellent Compensation with Benefits 401K relocation
SKILLS: Import & Freight forwarding, logistics operations, Cross-border freight, Carrier & vendor management, CargoWise experience
For a freight forwarding and logistics firm, we are searching for Import Operations Manager.
- Seeking a hands-on Imports Manager who can lead operations, support customers, manage carriers, and improve processes
- Strong fit for someone who likes autonomy, urgency, and operational leadership in a collaborative environment
The Imports Operations Manager will oversee day-to-day freight forwarding and logistics operations, including domestic freight, cross-border shipments, customer communication, carrier management, and operational team leadership.
This is a highly hands-on leadership role requiring someone comfortable operating in a fast-paced environment while maintaining strong customer responsiveness and operational execution.
KEY RESPONSIBILITIES:
- Oversee daily import and freight forwarding operations
- Coordinate domestic and cross-border freight shipments
- Manage carrier/vendor relationships and operational performance
- Lead and support operations staff
- Handle customer communication, escalations, and issue resolution
- Ensure highly responsive service on time-sensitive freight
- Manage routing, scheduling, dispatch, and shipment tracking
- Improve operational processes and efficiencies
- Work closely with leadership to support growth initiatives
- Maintain strong service standards and customer satisfaction
- Strong freight forwarding and logistics operations background
- Experience with domestic freight operations (TL/LTL)
- Cross-border freight experience involving Canada and/or Mexico preferred
- Leadership experience within transportation/logistics operations
- Strong customer communication and problem-solving abilities
- Experience handling highly time-sensitive freight operations
- Strong carrier/vendor management skills
- Experience with CargoWise or similar logistics/TMS platforms preferred
- Comfortable operating in an entrepreneurial, fast-paced environment
- Strong ownership mentality and operational urgency
- Domestic freight forwarding operations experience
- Cross-border freight exposure (Canada/Mexico preferred)
- Leadership/management experience
- Strong customer communication skills
- Carrier/vendor management experience
- Experience operating in fast-paced logistics environments
- Hands-on operational mentality
- CargoWise experience
- Expedite freight experience
- Process improvement background
- Experience scaling operations or improving workflows
- Responsible for assisting in day to day customer service issues and problems.
- Delegate/ monitor/ handle workload
- Responsible for personnel issues
- Ensure that procedures are followed, amended and implemented as needed.
- Delegate or handle training of new personnel and their continued development.
- Evaluate workload and operational efficiency of department
- Monitor quality standards and strive for continuous improvement.
- Motivate and lead department
- Handle agent issues / problems
- Handle operation for certain high profile accounts.
- Accompany Sales on Customer calls if needed for additional technical support.
- Help to identify areas for corporate improvement to minimize interruptions.
- Monitoring industry change and determine what kind of impact can be expected by our-selves/ our customers and how to best deal with the situation.
- Identify areas for increased Departmental / Corporate profitability.
- Operational Support
- Assist with Customer Consultation projects.
- Work directly with Director of Imports