Idaho - COURTS(AOC) - Data Migration Field Support Technician

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Engagement Type

Contract

Short Description

The Data Migration Field Support Technician performs a variety of duties including, but not limited to, new

hardware deployments, portable and remote devices; all peripheral devices; data

migration of emails and documents to central M365 tenant.

Complete Description

General Position Summary:

The Data Migration Field Support Technician

supports data migration efforts for the Idaho Supreme Court in the trial courts. The position is located based in

Boise, Idaho and requires the resource to be fully onsite for the role.

How We Work:

The Administrative Office of the Courts is committed to supporting the

mission of the Idaho Courts through the use of an agile approach that aligns

strategy, work, and capacity. This approach empowers our employees to respond

quickly and efficiently to meet the needs of our customers: citizens, courts,

judges, employees, and other stakeholders. We believe in continual improvement of our services and products to

better serve and support our customers and the evolving environment. Employees are future-focused, take

initiative, and are personally responsible for work delivery and professional

growth. Our leaders are committed to

professional development and growth of employees by empowering and supporting

motivated individuals; providing clarity and focus for projects; giving those

individuals the environment and support they need; and fostering a culture of

collaboration, transparency, learning, trust and shared accountability.

Major

Duties and Responsibilities: (The examples provided do not cover all of

the duties which the incumbent of this position may be required to perform.)

• Understands
  
  

court processes to ensure that problem solutions match user needs in an

appropriate manner.

• Work
  
  

closely with IT leadership and district court leadership to prioritize

daily tasks and projects while providing responsive and timely end-user

customer support.

• Performs
  
  

installation, configuration, and troubleshooting of standard user

desktop/laptop computing hardware, printers and peripheral devices in

accordance with IT procedures.

• Coordinates
  
  

and/or migrates customer data and information from decommissioned devices

to new equipment.

• Installs,
  
  

configures, and maintains software on mobile devices.

• Works
  
  

with IT colleagues to assist in coordinating equipment shipments and

receivables as well as processing surplus equipment in accordance with Court

procedures.

• Informs
  
  

inventory system by keeping up-to-date and accurate records of serialized

asset information.

• Works
  
  

closely with court staff and local administration with office moves, adds,

and changes as required.

• Corresponds
  
  

with users and staff concerning issue status, resolution, and task

completion.

• Escalates
  
  

issues are to other members of the technical services team as

appropriate.

• Collaborates
  
  

with IT staff to test, troubleshoot and validate new hardware and

applications.

• Attends
  
  

meetings as required.

Minimum

Qualifications:

The Idaho Courts reserve the right to

consider an equivalent combination of education, training, and/or experience

necessary to successfully perform the major responsibilities of the position.

Education

and Experience:

• Three years of
  
  

IT support experience.

• Bachelor s
  
  

Degree preferred.

Knowledge,

Skills, and Abilities:

Experience onboarding new users to Microsoft

365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions;

Experience migrating end user emails and documents to Outlook and OneDrive;

Experience with troubleshooting and maintaining Windows

Active Directory users, computers and policies, preferred;

Experience troubleshooting with Microsoft Windows 10;

Experience troubleshooting Microsoft

Office 2016, including exporting/importing mail, calendar and contacts;

Experience with basic network (wired and

wireless) configuration and troubleshooting including ping and trace route, preferred;

Knowledge of court processes and court

information systems preferred;

Skill in providing excellent customer

service;

Ability to travel throughout the state

as needed;

Ability to communicate effectively

verbally and in writing;

Ability to understand impacts of

software, system, or application changes on customers;

Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts;

Ability to work independently.

Required/Desired Skills

SkillRequired/DesiredAmountof ExperienceCustomer service including the ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts.Required3.0YearsTroubleshooting and maintaining Active Directory users, computers, groups and policies.Nice to have2.0YearsOnboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questionsRequired2.0YearsMigrating end user emails and documents to M365 Outlook and OneDrive from on-premise Exchange, external M365 and/org Google Workspace.Required2.0YearsTroubleshooting Microsoft Windows 10 and 11.Highly desired2.0YearsTroubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contactsHighly desired2.0YearsBasic network (wired and wireless) configuration and troubleshooting including ping and trace routeNice to have1.0YearsExcellent communication and interpersonal skills are critical in this role.Required