Data Migration Field Support Technician

Data Migration Field Support Technician (Onsite)

Primary Location: Boise, Idaho

V-Soft Consulting is currently hiring for a Data Migration Field Support Technician for our premier client in Boise, Idaho.

Education And Experience »

• Bachelor’s Degree preferred.
• Three years of IT support experience.
• Experience onboarding new users to Microsoft 365, with emphasis on SharePoint, OneDrive, and Outlook as well as answering general user questions.
• Experience migrating end user emails and documents to Outlook and OneDrive.
• Experience with troubleshooting and maintaining Windows Active Directory users, computers and policies, preferred.
• Experience troubleshooting with Microsoft Windows 10.
• Experience troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts.
• Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred.
• Knowledge of court processes and court information systems preferred.
• Skill in providing excellent customer service.
• Ability to travel throughout the state as needed.
• Ability to communicate effectively verbally and in writing.
• Ability to understand impacts of software, system, or application changes on customers.
• Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts.
• Ability to work independently.
  
  

What You’ll Do

Job Responsibilities:

• Installs, configures, and maintains software on mobile devices.
• Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.
• Informs inventory system by keeping up-to-date and accurate records of serialized asset information.
• Coordinates and/or migrates customer data and information from decommissioned devices to new equipment.
• Corresponds with users and staff concerning issue status, resolution, and task completion.
• Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.
• Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.
• Escalate issues are to other members of the technical services team as appropriate.
• Collaborate with IT staff to test, troubleshoot and validate new hardware and applications.
• Works closely with court staff and local administration with office moves, adds, and changes as required.
• Attends meetings as required.
  
  

Interested?

Qualified candidates should send their resumes to mtaher@vsoftconsulting.com

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.