What are the responsibilities and job description for the HR Assistant II - Hybrid Role position at Jobs via Dice?
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Radiant System, Inc, is seeking the following. Apply via Dice today!
- Handle inbound HR contact center calls (payroll, LOA, policy inquiries, etc.)
- Create and manage cases using ServiceNow
- Provide payroll inquiry support (no processing required; understanding of payroll/timekeeping logic needed)
- Maintain employee data, documentation, and reports
- Support HR operations (employee verifications, tuition reimbursement, policy compliance)
- Collaborate with Payroll and HR teams for issue resolution
- Bachelor s Degree
- 5 years of experience in HR support / contact center / customer service
- Strong experience with inbound calls and case management
- Experience with ServiceNow (preferred)
- Knowledge of payroll/timekeeping concepts
- Proficiency in MS Outlook, Teams, and Excel
- Strong attention to detail and critical thinking
- Spanish language skills
- Prior HR contact center experience