What are the responsibilities and job description for the Helpdesk Analyst position at Jobs via Dice?
Description
This role provides phone-based and remote technical support to approximately 175 clients using the ConnectWise ticketing system. Responsibilities include troubleshooting issues related to printers, network connectivity, and Windows 11, as well as supporting VPNs and managing Active Directory accounts (e.g., password resets and account unlocks).
After training, the individual may travel to client sites to deliver onsite support for issues that cannot be resolved remotely, including network and server troubleshooting. The role also involves meeting with clients, coordinating and following up on service orders, maintaining detailed documentation, supporting DHCP/DNS, performing limited SQL-related tasks, and collaborating with third-party vendors.
Additional Skills & Qualifications
This is a Contract position based out of Baltimore, MD.
Pay And Benefits
The pay range for this position is $45000.00 - $55000.00/yr.
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Baltimore,MD.
Application Deadline
This position is anticipated to close on Mar 10, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
This role provides phone-based and remote technical support to approximately 175 clients using the ConnectWise ticketing system. Responsibilities include troubleshooting issues related to printers, network connectivity, and Windows 11, as well as supporting VPNs and managing Active Directory accounts (e.g., password resets and account unlocks).
After training, the individual may travel to client sites to deliver onsite support for issues that cannot be resolved remotely, including network and server troubleshooting. The role also involves meeting with clients, coordinating and following up on service orders, maintaining detailed documentation, supporting DHCP/DNS, performing limited SQL-related tasks, and collaborating with third-party vendors.
Additional Skills & Qualifications
- CompTIA A and Network preferred.
- Prior related IT experience helpful but not required.
- Good understanding of operating systems, business applications printing systems, and network systems.
- Windows 10, 11, and Server, Microsoft 365, Active Directory.
This is a Contract position based out of Baltimore, MD.
Pay And Benefits
The pay range for this position is $45000.00 - $55000.00/yr.
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Baltimore,MD.
Application Deadline
This position is anticipated to close on Mar 10, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $45,000 - $55,000