Help Desk

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Job Opportunity: Help Desk Technician

Location: Middletown, CT (100% Onsite)

Work Schedule: Full-Time, Monday Friday (8:00 AM 5:00 PM, EST)

Openings: 1

We are seeking a detail-oriented Help Desk Technician to provide Level 1 technical support, troubleshoot user issues, and manage user accounts/system administration forms. If you have a customer-first mindset and strong technical troubleshooting skills, we want to hear from you!

Key Responsibilities

• Provide responsive telephone, remote, and face-to-face Level 1 technical support.
• Process and maintain user administration forms (moves, adds, changes) with high attention to detail.
• Follow strict protocols to create and modify user accounts across various systems.
• Escalate complex issues to higher-level support teams as necessary.
  
  

Required Skills & Qualifications

Must-Have:

• Experience: Minimum 1 year of experience in PC hardware/software installation and end-user support.
• Core Technical Skill: Proficient with Microsoft Active Directory (User Administration).
• Software: Proficient with Microsoft Office / Office 365.
• Soft Skills: Excellent verbal and written communication, strong teamwork, and a quick learning ability.
  
  

Highly Desirable (Pluses):

• Experience with Windows 10 & 11.
• Experience with Device Management, Device Imaging, and Hardware Troubleshooting.
  
  

Role Requirements

• Location: Must be local to Middletown, CT (100% Onsite).
• Compliance: Must pass comprehensive background checks (Local, State Police, FBI Fingerprint, and Child Protective Services) and drug screening.
• Physical & Logistics: Must possess a valid CT driver's license, be able to drive, and be able to lift up to 25 lbs.