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Title : Help Desk Analyst
Location : Mddletown, CT - Onsite
Duration : 6 Months
Job Type : C
Description :
The agency needs to engage the service of a Help Desk Technician consultant position. The candidate will provide telephone and remote control support for level one computer issues and participate in the processing and maintenance of DCF User Administration forms. A primary focus of this candidate will be receiving forms for agency staff, verifying completeness, making necessary changes to system administration and proper retention of the forms. Attention to detail and ability to follow protocols is essential. Communication with agency supervisors and other agencies is required.
POSITION ROLE AND DELIVERABLES
We currently need a Help Desk Technician to provide level one technical support and to process agency user forms for user moves, adds and changes. The home location will be the central office in Hartford. Attention to detail and maintaining a customer focus is essential. The Technician will need to provide responsive support to agency end users and escalate as necessary. The incumbent will need to be able to review forms for completeness and assist customers with properly completing the forms. They will follow agency procedures for creating and modifying user accounts on various agency systems. Some interaction with other state agencies will be required to complete the required processing.
Skills :
In addition, the agency
requires:
A minimum of one (1) year of prior experience demonstrating the following knowledge
and skills:
Category
Qualification
Skills
Networking
DNS
Skills
Operating Systems
Windows 10
Skills
Others
Communication skills both verbal and written
Skills
Others
Learning ability
Skills
Others
Team work
Skills
Security
Active Directory
Skills
Tools
MicrosoftOffice
Title : Help Desk Analyst
Location : Mddletown, CT - Onsite
Duration : 6 Months
Job Type : C
Description :
The agency needs to engage the service of a Help Desk Technician consultant position. The candidate will provide telephone and remote control support for level one computer issues and participate in the processing and maintenance of DCF User Administration forms. A primary focus of this candidate will be receiving forms for agency staff, verifying completeness, making necessary changes to system administration and proper retention of the forms. Attention to detail and ability to follow protocols is essential. Communication with agency supervisors and other agencies is required.
POSITION ROLE AND DELIVERABLES
We currently need a Help Desk Technician to provide level one technical support and to process agency user forms for user moves, adds and changes. The home location will be the central office in Hartford. Attention to detail and maintaining a customer focus is essential. The Technician will need to provide responsive support to agency end users and escalate as necessary. The incumbent will need to be able to review forms for completeness and assist customers with properly completing the forms. They will follow agency procedures for creating and modifying user accounts on various agency systems. Some interaction with other state agencies will be required to complete the required processing.
Skills :
In addition, the agency
requires:
A minimum of one (1) year of prior experience demonstrating the following knowledge
and skills:
- PC Hardware and software installation
- End user support - face to face and via telephone
- Excellent customer service skills
- Experience with computer system and user administration.
- Technical familiarity with Microsoft Active Directory.
- Experience with Windows 10,11
- Experience with Office 365
- Experience with Device Management, Device Imaging, Device Troubleshooting
Category
Qualification
Skills
Networking
DNS
Skills
Operating Systems
Windows 10
Skills
Others
Communication skills both verbal and written
Skills
Others
Learning ability
Skills
Others
Team work
Skills
Security
Active Directory
Skills
Tools
MicrosoftOffice