Help Desk Technician

Dice is the leading career destination for tech experts at every stage of their careers. Our client, SECURE RPO LLC, is seeking the following. Apply via Dice today!

JOB DESCRIPTION:

Selected applicants will be required to work remotely. Candidate will need to work Onsite for the first few weeks for training. Hours are Monday- Friday- 2:00 pm to 10:00 pm REMOTE or Wednesday - Sunday 2:00 pm to 10:00 pm REMOTE

Note: 35 hour workweek.

Excellent Communication is Needed.

All training will be conducted on premises at 25 Market St. Trenton, NJ.

2-year college degree or equivalent technical study - preferred

Training on the AOC procedures and system will be provided.

SUMMARY:

The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.

Qualifications and Skills Desired:

• Microsoft Windows 10
• Knowledge of Microsoft Windows Server, Active Directory, and Office 365 – training on AOC mainframe systems will be provided.
• Experience using Microsoft Excel, Word and Visio
• Must have good clear communication skills
  
  

Responsibilities:

• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
• Maintain a working knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
• Provide support for AOC business applications.
• Provide follow-up status to end-users in accordance with specified support policies and procedures.
• Ensure closed problems are adequately documented.
  
  

REQUIRED SKILLS:

Skill

Required / Desired

Amount

Data entry

Required3

Experience using email (Outlook)

Required2

Experience working in a position requiring calm demeanor when dealing with upset users

Required2

Experience with MS Excel

Highly desired1

Experience with MS Word

Highly desired1

Experience with MS Visio

Highly desired1