What are the responsibilities and job description for the Help Desk Technician (Overnight) position at Jobs via Dice?
Aloha! One of Hawaii's largest and oldest banks is seeking a Help Desk analyst to their team. What he/she lacks in experience, can be made up for with great attitude and high aptitude.
Job Description
He/she will be deployed on various projects supporting the desktop team that includes installations, hands-on troubleshooting, desktop support, printer support, break-fix, asset management, cleaning and organization of IT equipment, removing drive grids and palates, and assisting with project set-up of simple equipment.
There will also be help desk/ over the phone support involved, in which the technician will provide the first line of defense/ tier 1 support, and escalate the issues to the higher level tiers as needed.
They will be using a ticketing system called Cherwell to document tickets. Ideally, one person would be more aligned to the help desk duties, while the other would be providing project/ on-site support.
Additional Skills & Qualifications
Excellent customer service, courteous personality, and willing to help.
Positive attitude, ability to work with a team, and great communication skills.
Passion for IT and eagerness to learn.
Work Environment
Currently, the candidates needs to be able to work an overnight shift (1030pm-7am) but the position will eventually transition into primarily a swing shift (2pm-1030pm). That being said, candidates should be open to working both shifts.
Job Type & Location
This is a Contract position based out of Honolulu, HI.
Pay And Benefits
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Honolulu,HI.
Application Deadline
This position is anticipated to close on May 1, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Description
He/she will be deployed on various projects supporting the desktop team that includes installations, hands-on troubleshooting, desktop support, printer support, break-fix, asset management, cleaning and organization of IT equipment, removing drive grids and palates, and assisting with project set-up of simple equipment.
There will also be help desk/ over the phone support involved, in which the technician will provide the first line of defense/ tier 1 support, and escalate the issues to the higher level tiers as needed.
They will be using a ticketing system called Cherwell to document tickets. Ideally, one person would be more aligned to the help desk duties, while the other would be providing project/ on-site support.
Additional Skills & Qualifications
Excellent customer service, courteous personality, and willing to help.
Positive attitude, ability to work with a team, and great communication skills.
Passion for IT and eagerness to learn.
Work Environment
Currently, the candidates needs to be able to work an overnight shift (1030pm-7am) but the position will eventually transition into primarily a swing shift (2pm-1030pm). That being said, candidates should be open to working both shifts.
Job Type & Location
This is a Contract position based out of Honolulu, HI.
Pay And Benefits
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Honolulu,HI.
Application Deadline
This position is anticipated to close on May 1, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $20 - $22