What are the responsibilities and job description for the Help Desk Support position at Jobs via Dice?
Description
CEC Facilities is a Texas-based specialty contractor that provides comprehensive electrical infrastructure, mechanical, technology, and telecom solutions for mission-critical facilities, high-tech industries, and commercial environments. CEC Facilities is looking for an IT Support Technician with hands-on experience setting up laptops from scratch - installing software, configuring user accounts, and ensuring a smooth Windows 11 experience. The ideal candidate is a practical problem solver who can think critically and troubleshoot desktop issues without relying solely on scripts or checklists. Laptop Provisioning & Setup: - Configure new Windows 11 devices from scratch, including OS setup, drivers, security settings, and updates. - Install and configure common/business software (e.g., productivity tools, collaboration apps, security agents). - Create and manage user accounts and profiles; ensure proper permissions and access. Desktop Support & Troubleshooting: - Diagnose and resolve Windows 11 issues (performance, updates, drivers, network connectivity, printing, profiles). - Support end users with login issues, software errors, and device configuration questions. - Document solutions, known issues, and repeatable procedures to improve team efficiency. Quality & Process: - Follow and refine setup standards to ensure consistency across devices. - Escalate complex issues appropriately while maintaining ownership through resolution. - Contribute to continuous improvement by identifying root causes and proposing fixes. Must Haves: - Experience: ~1-3 years in IT support, desktop support, or similar hands-on role. - Windows 11 setup and configuration (out-of-box setup, updates, drivers, security settings). - Software installation and configuration; familiarity with common enterprise apps. - User account provisioning and profile management. - Desktop troubleshooting (hardware/software), basic networking (Wi-Fi, DNS, VPN), and peripherals (printers, docks).
Skills
Windows 11, desktop troubleshooting, desktop setup, Troubleshooting, Help desk support
Top Skills Details
Windows 11,desktop troubleshooting,desktop setup
Additional Skills & Qualifications
Intermediate Level
Job Type & Location
This is a Contract position based out of Irving, TX.
Pay And Benefits
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Irving,TX.
Application Deadline
This position is anticipated to close on Mar 26, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
CEC Facilities is a Texas-based specialty contractor that provides comprehensive electrical infrastructure, mechanical, technology, and telecom solutions for mission-critical facilities, high-tech industries, and commercial environments. CEC Facilities is looking for an IT Support Technician with hands-on experience setting up laptops from scratch - installing software, configuring user accounts, and ensuring a smooth Windows 11 experience. The ideal candidate is a practical problem solver who can think critically and troubleshoot desktop issues without relying solely on scripts or checklists. Laptop Provisioning & Setup: - Configure new Windows 11 devices from scratch, including OS setup, drivers, security settings, and updates. - Install and configure common/business software (e.g., productivity tools, collaboration apps, security agents). - Create and manage user accounts and profiles; ensure proper permissions and access. Desktop Support & Troubleshooting: - Diagnose and resolve Windows 11 issues (performance, updates, drivers, network connectivity, printing, profiles). - Support end users with login issues, software errors, and device configuration questions. - Document solutions, known issues, and repeatable procedures to improve team efficiency. Quality & Process: - Follow and refine setup standards to ensure consistency across devices. - Escalate complex issues appropriately while maintaining ownership through resolution. - Contribute to continuous improvement by identifying root causes and proposing fixes. Must Haves: - Experience: ~1-3 years in IT support, desktop support, or similar hands-on role. - Windows 11 setup and configuration (out-of-box setup, updates, drivers, security settings). - Software installation and configuration; familiarity with common enterprise apps. - User account provisioning and profile management. - Desktop troubleshooting (hardware/software), basic networking (Wi-Fi, DNS, VPN), and peripherals (printers, docks).
Skills
Windows 11, desktop troubleshooting, desktop setup, Troubleshooting, Help desk support
Top Skills Details
Windows 11,desktop troubleshooting,desktop setup
Additional Skills & Qualifications
- Strong critical thinking and problem-solving, ability to diagnose, not just follow a script. - Clear, friendly communication with both technical and non-technical users. - Organized, reliable, and comfortable working independently and as part of a team. - Willing to learn, able to mesh well with the team, and comfortable handling repetitive day-to-day tasks, including troubleshooting similar problems repeatedly.
Intermediate Level
Job Type & Location
This is a Contract position based out of Irving, TX.
Pay And Benefits
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Irving,TX.
Application Deadline
This position is anticipated to close on Mar 26, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $18 - $20