Help Desk Support

• JOB-7459
• Help Desk Support
• Austin, CO
• Contract
• Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently seeking a Help Desk Support to join our team.
  
  

Qualifications

• Minimum of three (3) years of experience delivering superior customer service (written, verbal, and in-person) across multiple delivery channels (telephone, email, in-person).
• Minimum of two (2) years of experience with the following:
• Working with customers across all levels of technological proficiency
• Support computers, the use of applicable programs and systems (such as Microsoft Office Suite, Windows 10, and Adobe products), and troubleshooting information systems
• Minimum of one (1) year of experience with the following:
• Active Directory
• Cloud platforms and technologies like Microsoft Azure
  

Preferred

• CompTIA A , CompTIA ITF , or equivalent certification highly preferred.
• Strong desire to grow and advance within an organization with an opportunistic landscape.
  
  

Responsibilities

• Provides front-line technology support by answering and responding to inbound calls and emails in a timely and professional manner.
• Gathering and analyzing information about the customer's issue and determination of the best way to resolve the problem.
• Provides basic support and troubleshooting, including password resets, printer configurations, break / fix instructions, website content updates, creates accounts, and configure hardware as part of on?boarding process.
• Supports audio and video equipment in conference rooms, and support for more complex issues where configuration solutions have already been documented.
• Responsible for ensuring that all support calls and emails are properly documented in the tracking system, escalating issues as appropriate, and communicating trends to management.
  
  

Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.