What are the responsibilities and job description for the Help Desk Support Analyst position at Jobs via Dice?
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Robert Half, is seeking the following. Apply via Dice today!
Description
We are looking for a Help Desk Support Analyst to provide responsive technical assistance for end users in Delray Beach, Florida. This Long-term Contract opportunity is ideal for someone who enjoys solving day-to-day technology issues, delivering clear support, and maintaining a strong service mindset. The person in this role will help keep employees productive by addressing hardware, software, and access-related concerns while ensuring each request is documented accurately and handled in a timely manner.
Responsibilities:
Investigate and resolve desktop, software, and basic network problems by using troubleshooting methods, diagnostic utilities, and effective questioning.
Assess reported technical issues, identify likely causes, and select practical solutions based on the user's environment and business impact.
Support employees through clear, step-by-step guidance so they can complete issue resolution with confidence and minimal disruption.
Route more advanced or unresolved incidents to the appropriate support team, ensuring all relevant findings and context are included.
Maintain accurate ticket records by logging incidents, actions taken, status updates, and final resolutions within the service desk system.
Communicate helpful and current information about supported systems, workplace technology tools, and available IT services to end users.
Monitor open requests and follow up with users to confirm successful resolution and a positive support experience.
Share recurring problems, user concerns, and service improvement ideas with internal teams to strengthen support quality and efficiency.
Contribute to service performance by adhering to response expectations, supporting SLA goals, and following operational risk and compliance standards.
Requirements
High school diploma or equivalent required; additional technical training, coursework, or certifications are advantageous.
Hands-on experience supporting Microsoft Windows environments, including Windows 10 and common desktop applications.
Working knowledge of Active Directory, Office 365, and service desk ticket management practices.
Strong troubleshooting ability with the capacity to resolve routine technical issues in a structured and efficient manner.
Excellent written and electronic communication skills, with a customer-focused approach to user support.
Strong organizational skills, attention to detail, and the ability to manage multiple priorities effectively.
Ability to handle confidential information with professionalism, sound judgment, and discretion.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Description
We are looking for a Help Desk Support Analyst to provide responsive technical assistance for end users in Delray Beach, Florida. This Long-term Contract opportunity is ideal for someone who enjoys solving day-to-day technology issues, delivering clear support, and maintaining a strong service mindset. The person in this role will help keep employees productive by addressing hardware, software, and access-related concerns while ensuring each request is documented accurately and handled in a timely manner.
Responsibilities:
Investigate and resolve desktop, software, and basic network problems by using troubleshooting methods, diagnostic utilities, and effective questioning.
Assess reported technical issues, identify likely causes, and select practical solutions based on the user's environment and business impact.
Support employees through clear, step-by-step guidance so they can complete issue resolution with confidence and minimal disruption.
Route more advanced or unresolved incidents to the appropriate support team, ensuring all relevant findings and context are included.
Maintain accurate ticket records by logging incidents, actions taken, status updates, and final resolutions within the service desk system.
Communicate helpful and current information about supported systems, workplace technology tools, and available IT services to end users.
Monitor open requests and follow up with users to confirm successful resolution and a positive support experience.
Share recurring problems, user concerns, and service improvement ideas with internal teams to strengthen support quality and efficiency.
Contribute to service performance by adhering to response expectations, supporting SLA goals, and following operational risk and compliance standards.
Requirements
High school diploma or equivalent required; additional technical training, coursework, or certifications are advantageous.
Hands-on experience supporting Microsoft Windows environments, including Windows 10 and common desktop applications.
Working knowledge of Active Directory, Office 365, and service desk ticket management practices.
Strong troubleshooting ability with the capacity to resolve routine technical issues in a structured and efficient manner.
Excellent written and electronic communication skills, with a customer-focused approach to user support.
Strong organizational skills, attention to detail, and the ability to manage multiple priorities effectively.
Ability to handle confidential information with professionalism, sound judgment, and discretion.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.