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Help Desk Specialist - HBITS-07-14743

Jobs via Dice
Albany, NY Full Time
POSTED ON 4/30/2026
AVAILABLE BEFORE 5/28/2026
Dice is the leading career destination for tech experts at every stage of their careers. Our client, GreyCell Labs, Inc, is seeking the following. Apply via Dice today!

  • 84 months of experience working with end users to troubleshoot both hardware and software issues
  • 60 months of experience working in a second tier help desk environment
  • 36 months of experience in developing test plans and performing system level testing
  • 36 months of experience with public safety mobile computing environments
  • 36 months of experience in conducting technical and end-user training in a classroom environment
  • 36 months of experience in developing technical and training materials
  • 60 months of experience supporting Traffic and Criminal Software in a public safety environment
  • Bachelors Degree in an information technology related program of study from an accredited university or college
  • 60 months of experience in configuring and troubleshooting public safety mobile communications systems

_______________________________________________________________________

Agency: NYS Division of State Police

Project: Traffic Records Management Systems (TRMS)

Detailed Job Description: This project will result in deployment, training and support of TraCS (Traffic and Criminal Software) to over 500 police agencies across the State of New York. This application is used for electronic ticketing as well as incident and accident reporting

Note: Sorry we do not Sponsor Any type of Visa

Max: SEVEN 32.800.2838

Khushal: - SEVEN 32.800.2373

Salary.com Estimation for Help Desk Specialist - HBITS-07-14743 in Albany, NY
$55,779 to $69,161
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