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Description
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Meridian, Idaho. This contract opportunity with potential for a permanent role is ideal for someone who enjoys resolving day-to-day IT issues, maintaining stable desktop environments, and delivering responsive service in a construction-focused setting. The right candidate will bring hands-on experience with Windows systems, user account support, and ticket-based troubleshooting while communicating clearly with employees at all levels.
Responsibilities:
Deliver first-line and deskside support for hardware, software, and operating system issues affecting daily business operations
Investigate and resolve service requests and incidents through a ticketing platform such as Zendesk, ensuring timely updates and closure
Set up, configure, and maintain Windows 10 workstations and related peripheral equipment for end users
Administer user accounts, permissions, and access requests within Active Directory in alignment with company procedures
Diagnose common desktop and connectivity problems and escalate more complex issues when needed
Support Microsoft Windows environments by performing routine maintenance, troubleshooting system errors, and assisting with software functionality
Document technical issues, resolutions, and recurring trends to improve service desk efficiency and user support
Collaborate with internal IT staff and business teams to ensure reliable technology support across office operations
Requirements
At least 3 years of experience in help desk, desktop support, or a similar end-user support role
Working knowledge of Active Directory for account management and access support
Hands-on experience supporting Microsoft Windows and Windows 10 environments
Ability to perform basic troubleshooting for desktops, peripherals, and common software issues
Experience managing and responding to service desk tickets in a structured support environment
Familiarity with Zendesk or a comparable ticketing system
CompTIA A certification preferred
CompTIA Security or Network certification is a plus
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Description
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Meridian, Idaho. This contract opportunity with potential for a permanent role is ideal for someone who enjoys resolving day-to-day IT issues, maintaining stable desktop environments, and delivering responsive service in a construction-focused setting. The right candidate will bring hands-on experience with Windows systems, user account support, and ticket-based troubleshooting while communicating clearly with employees at all levels.
Responsibilities:
Deliver first-line and deskside support for hardware, software, and operating system issues affecting daily business operations
Investigate and resolve service requests and incidents through a ticketing platform such as Zendesk, ensuring timely updates and closure
Set up, configure, and maintain Windows 10 workstations and related peripheral equipment for end users
Administer user accounts, permissions, and access requests within Active Directory in alignment with company procedures
Diagnose common desktop and connectivity problems and escalate more complex issues when needed
Support Microsoft Windows environments by performing routine maintenance, troubleshooting system errors, and assisting with software functionality
Document technical issues, resolutions, and recurring trends to improve service desk efficiency and user support
Collaborate with internal IT staff and business teams to ensure reliable technology support across office operations
Requirements
At least 3 years of experience in help desk, desktop support, or a similar end-user support role
Working knowledge of Active Directory for account management and access support
Hands-on experience supporting Microsoft Windows and Windows 10 environments
Ability to perform basic troubleshooting for desktops, peripherals, and common software issues
Experience managing and responding to service desk tickets in a structured support environment
Familiarity with Zendesk or a comparable ticketing system
CompTIA A certification preferred
CompTIA Security or Network certification is a plus
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.