What are the responsibilities and job description for the Help Desk/Desktop Support Analyst position at Jobs via Dice?
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Description
We are looking for a Help Desk/Desktop Support Analyst to join a manufacturing organization in Dayton, Ohio in a Contract to Permanent role. This position supports daily technology operations by assisting employees with technical issues, preparing workstations for use, and providing dependable frontline service across Microsoft-based environments. The ideal candidate is comfortable handling support requests, resolving user concerns with professionalism, and contributing to a well-documented, efficient IT support process.
Responsibilities:
Provide first-line technical assistance for Microsoft Windows systems, Active Directory access, and Office Suite/O365 issues submitted by end users.
Manage incoming service requests by responding to support tickets promptly, diagnosing problems, and escalating more complex matters when necessary.
Prepare, image, configure, and deploy desktop and laptop equipment to support new and existing users across the organization.
Deliver remote assistance and onsite deskside support to restore user productivity and address hardware or software concerns.
Maintain and troubleshoot endpoint devices to ensure reliable performance and proper configuration.
Record issue details, resolutions, and support procedures clearly to strengthen knowledge sharing and improve team efficiency.
Contribute to technical initiatives and other assigned IT support projects as business needs require.
Requirements
Experience providing Level 1 help desk or desktop support in a Windows-based environment.
Working knowledge of Microsoft Windows 10 and general Microsoft operating system support.
Familiarity with Active Directory, including basic user account and access-related tasks.
Ability to troubleshoot common hardware, software, and connectivity issues efficiently.
Experience working with service desk ticketing systems and managing multiple support requests.
Understanding of workstation imaging and device setup processes.
Strong customer service skills with the ability to remain detail oriented in high-demand support situations.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Description
We are looking for a Help Desk/Desktop Support Analyst to join a manufacturing organization in Dayton, Ohio in a Contract to Permanent role. This position supports daily technology operations by assisting employees with technical issues, preparing workstations for use, and providing dependable frontline service across Microsoft-based environments. The ideal candidate is comfortable handling support requests, resolving user concerns with professionalism, and contributing to a well-documented, efficient IT support process.
Responsibilities:
Provide first-line technical assistance for Microsoft Windows systems, Active Directory access, and Office Suite/O365 issues submitted by end users.
Manage incoming service requests by responding to support tickets promptly, diagnosing problems, and escalating more complex matters when necessary.
Prepare, image, configure, and deploy desktop and laptop equipment to support new and existing users across the organization.
Deliver remote assistance and onsite deskside support to restore user productivity and address hardware or software concerns.
Maintain and troubleshoot endpoint devices to ensure reliable performance and proper configuration.
Record issue details, resolutions, and support procedures clearly to strengthen knowledge sharing and improve team efficiency.
Contribute to technical initiatives and other assigned IT support projects as business needs require.
Requirements
Experience providing Level 1 help desk or desktop support in a Windows-based environment.
Working knowledge of Microsoft Windows 10 and general Microsoft operating system support.
Familiarity with Active Directory, including basic user account and access-related tasks.
Ability to troubleshoot common hardware, software, and connectivity issues efficiently.
Experience working with service desk ticketing systems and managing multiple support requests.
Understanding of workstation imaging and device setup processes.
Strong customer service skills with the ability to remain detail oriented in high-demand support situations.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.