What are the responsibilities and job description for the Help Desk/Desktop Support Analyst position at Jobs via Dice?
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Description
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Akron, Ohio. This Long-term Contract position is ideal for someone who enjoys solving workstation, account, and operating system issues in a fast-paced support environment. The role focuses on maintaining reliable desktop performance, addressing service requests efficiently, and delivering a positive user experience across Microsoft-based systems.
Responsibilities:
Provide front-line technical assistance for desktop, laptop, and operating system issues submitted through the service desk.
Diagnose and resolve common hardware, software, and account-related problems while escalating more complex incidents when needed.
Support users working with Microsoft Windows 10 and Windows 11 by troubleshooting performance, access, and configuration concerns.
Manage user account tasks within Active Directory, including access updates, password support, and basic administrative changes.
Track, update, and close service desk tickets with accurate notes, clear status details, and timely follow-through.
Install, configure, and maintain end-user computing devices to ensure dependable day-to-day functionality.
Assist with routine workstation setup, software deployment, and basic system changes as directed by support procedures.
Requirements
Familiarity with Active Directory and basic user account administration.
Working knowledge of Microsoft Windows 10 and Windows 11 in a support setting.
Ability to perform basic troubleshooting for desktop, software, and login-related issues.
Experience handling or updating service desk tickets in an organized manner.
Understanding of core Microsoft Windows functions and end-user support practices.
Strong communication skills with the ability to explain technical issues clearly to users.
Ability to manage multiple support requests while maintaining accuracy and responsiveness.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Description
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Akron, Ohio. This Long-term Contract position is ideal for someone who enjoys solving workstation, account, and operating system issues in a fast-paced support environment. The role focuses on maintaining reliable desktop performance, addressing service requests efficiently, and delivering a positive user experience across Microsoft-based systems.
Responsibilities:
Provide front-line technical assistance for desktop, laptop, and operating system issues submitted through the service desk.
Diagnose and resolve common hardware, software, and account-related problems while escalating more complex incidents when needed.
Support users working with Microsoft Windows 10 and Windows 11 by troubleshooting performance, access, and configuration concerns.
Manage user account tasks within Active Directory, including access updates, password support, and basic administrative changes.
Track, update, and close service desk tickets with accurate notes, clear status details, and timely follow-through.
Install, configure, and maintain end-user computing devices to ensure dependable day-to-day functionality.
Assist with routine workstation setup, software deployment, and basic system changes as directed by support procedures.
Requirements
Familiarity with Active Directory and basic user account administration.
Working knowledge of Microsoft Windows 10 and Windows 11 in a support setting.
Ability to perform basic troubleshooting for desktop, software, and login-related issues.
Experience handling or updating service desk tickets in an organized manner.
Understanding of core Microsoft Windows functions and end-user support practices.
Strong communication skills with the ability to explain technical issues clearly to users.
Ability to manage multiple support requests while maintaining accuracy and responsiveness.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.