What are the responsibilities and job description for the Help Desk/Desktop Support Analyst position at Jobs via Dice?
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Description
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users. This contract position focuses on resolving desktop and operating system issues, supporting account access, and ensuring employees receive timely help with everyday technology needs. The ideal candidate is comfortable working in a service-driven environment, handling support requests efficiently, and troubleshooting Microsoft-based systems effectively.
Responsibilities:
Provide front-line technical support for desktop, laptop, and Windows-related issues reported by end users.
Investigate and resolve service desk requests by prioritizing incidents, documenting actions taken, and following through to completion.
Support user account administration activities, including access updates and directory-related assistance within Active Directory.
Diagnose common hardware, software, and operating system problems using sound troubleshooting methods.
Install, configure, and maintain Microsoft Windows 10 environments to keep user systems functioning effectively.
Assist employees with password, login, and general workstation issues while delivering clear and detail-oriented communication.
Escalate more complex technical problems when needed and collaborate with other support resources to restore service quickly.
Requirements
Experience providing help desk or desktop support in a structured environment.
Working knowledge of Active Directory for basic user and access support tasks.
Hands-on experience supporting Microsoft Windows 10 and other Microsoft Windows environments.
Ability to perform basic troubleshooting across hardware, software, and end-user system issues.
Familiarity with managing and responding to service desk tickets in an organized manner.
Strong communication skills with the ability to explain technical issues clearly to non-technical users.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Description
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users. This contract position focuses on resolving desktop and operating system issues, supporting account access, and ensuring employees receive timely help with everyday technology needs. The ideal candidate is comfortable working in a service-driven environment, handling support requests efficiently, and troubleshooting Microsoft-based systems effectively.
Responsibilities:
Provide front-line technical support for desktop, laptop, and Windows-related issues reported by end users.
Investigate and resolve service desk requests by prioritizing incidents, documenting actions taken, and following through to completion.
Support user account administration activities, including access updates and directory-related assistance within Active Directory.
Diagnose common hardware, software, and operating system problems using sound troubleshooting methods.
Install, configure, and maintain Microsoft Windows 10 environments to keep user systems functioning effectively.
Assist employees with password, login, and general workstation issues while delivering clear and detail-oriented communication.
Escalate more complex technical problems when needed and collaborate with other support resources to restore service quickly.
Requirements
Experience providing help desk or desktop support in a structured environment.
Working knowledge of Active Directory for basic user and access support tasks.
Hands-on experience supporting Microsoft Windows 10 and other Microsoft Windows environments.
Ability to perform basic troubleshooting across hardware, software, and end-user system issues.
Familiarity with managing and responding to service desk tickets in an organized manner.
Strong communication skills with the ability to explain technical issues clearly to non-technical users.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.