What are the responsibilities and job description for the Help Desk/Desktop Support Analyst position at Jobs via Dice?
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Description
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Valencia, California. This long-term contract position is ideal for someone with a strong background in troubleshooting hardware and software, providing end-user support, and managing desktop setups. If you are passionate about delivering excellent technical support and thrive in a collaborative environment, we encourage you to apply.
Responsibilities:
Provide hands-on technical support for desktops, including troubleshooting hardware and software issues.
Assist with imaging and configuring PCs using tools such as Autopilot.
Address end-user support requests, including password resets, software installations, and connectivity troubleshooting.
Manage and resolve service desk tickets promptly and efficiently.
Maintain and support Active Directory, ensuring proper user access and permissions.
Collaborate with team members to ensure seamless execution of data transfers and system setups.
Utilize ticketing systems, such as Freshservice, to track and document support tasks.
Offer guidance and training to users on basic technical issues and system usage.
Support the deployment and maintenance of Microsoft Intune for device management.
Requirements
Proven experience in hands-on desktop support and troubleshooting.
Proficiency in imaging and setting up PCs, with Autopilot experience being a plus.
Strong knowledge of Active Directory and Windows 10 operating systems.
Familiarity with ticketing systems, preferably Freshservice or similar platforms.
Experience in providing end-user support, including resolving connectivity and software issues.
Exposure to Microsoft Intune or similar device management tools.
Strong communication skills to effectively assist users and document tasks.
Ability to work independently and manage multiple tasks in a fast-paced environment.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Description
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Valencia, California. This long-term contract position is ideal for someone with a strong background in troubleshooting hardware and software, providing end-user support, and managing desktop setups. If you are passionate about delivering excellent technical support and thrive in a collaborative environment, we encourage you to apply.
Responsibilities:
Provide hands-on technical support for desktops, including troubleshooting hardware and software issues.
Assist with imaging and configuring PCs using tools such as Autopilot.
Address end-user support requests, including password resets, software installations, and connectivity troubleshooting.
Manage and resolve service desk tickets promptly and efficiently.
Maintain and support Active Directory, ensuring proper user access and permissions.
Collaborate with team members to ensure seamless execution of data transfers and system setups.
Utilize ticketing systems, such as Freshservice, to track and document support tasks.
Offer guidance and training to users on basic technical issues and system usage.
Support the deployment and maintenance of Microsoft Intune for device management.
Requirements
Proven experience in hands-on desktop support and troubleshooting.
Proficiency in imaging and setting up PCs, with Autopilot experience being a plus.
Strong knowledge of Active Directory and Windows 10 operating systems.
Familiarity with ticketing systems, preferably Freshservice or similar platforms.
Experience in providing end-user support, including resolving connectivity and software issues.
Exposure to Microsoft Intune or similar device management tools.
Strong communication skills to effectively assist users and document tasks.
Ability to work independently and manage multiple tasks in a fast-paced environment.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.