What are the responsibilities and job description for the Help Desk/Desktop Support Analyst position at Jobs via Dice?
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Description
We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Washington, District of Columbia. In this role, you will provide technical support and troubleshooting assistance to ensure smooth operations for our users. This is a long-term contract position offering an excellent opportunity to showcase and enhance your IT support skills.
Responsibilities:
Provide first-line technical support to users, addressing hardware, software, and network-related issues.
Manage and resolve service desk tickets efficiently, ensuring timely follow-up and documentation.
Troubleshoot and resolve issues related to Microsoft Windows 10 and related applications.
Administer user accounts and permissions through Active Directory.
Assist with configuring and maintaining desktop systems to meet organizational needs.
Perform basic troubleshooting for system errors and connectivity problems.
Collaborate with other IT teams to escalate and resolve complex technical issues.
Maintain accurate records of issues and their resolutions in the service management system.
Requirements
Proficiency in Active Directory for user account management.
Strong knowledge of Microsoft Windows 10 and its functionalities.
Experience with basic troubleshooting techniques for hardware and software issues.
Familiarity with managing and resolving service desk tickets.
Excellent communication and customer service skills.
Ability to work effectively in a team-oriented environment.
Detail-oriented approach to documenting technical issues and solutions.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Description
We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Washington, District of Columbia. In this role, you will provide technical support and troubleshooting assistance to ensure smooth operations for our users. This is a long-term contract position offering an excellent opportunity to showcase and enhance your IT support skills.
Responsibilities:
Provide first-line technical support to users, addressing hardware, software, and network-related issues.
Manage and resolve service desk tickets efficiently, ensuring timely follow-up and documentation.
Troubleshoot and resolve issues related to Microsoft Windows 10 and related applications.
Administer user accounts and permissions through Active Directory.
Assist with configuring and maintaining desktop systems to meet organizational needs.
Perform basic troubleshooting for system errors and connectivity problems.
Collaborate with other IT teams to escalate and resolve complex technical issues.
Maintain accurate records of issues and their resolutions in the service management system.
Requirements
Proficiency in Active Directory for user account management.
Strong knowledge of Microsoft Windows 10 and its functionalities.
Experience with basic troubleshooting techniques for hardware and software issues.
Familiarity with managing and resolving service desk tickets.
Excellent communication and customer service skills.
Ability to work effectively in a team-oriented environment.
Detail-oriented approach to documenting technical issues and solutions.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.