What are the responsibilities and job description for the Help Desk Analyst III position at Jobs via Dice?
Description
We are looking for a skilled Help Desk Analyst III to join our team in Columbus, Ohio. In this long-term contract role, you will provide expert technical support for macOS devices within a managed enterprise environment. Your ability to resolve issues efficiently and deliver exceptional customer service will be critical to maintaining smooth IT operations within the organization.
Responsibilities:
Offer comprehensive support for macOS devices, including installation, setup, and troubleshooting in an enterprise environment.
Perform hardware diagnostics and repairs, install peripherals, and address common technical issues.
Configure new computers by installing operating systems, software, and ensuring compliance with security standards.
Handle password resets and manage user accounts in alignment with company policies.
Diagnose and resolve hardware and software issues using remote support tools and a ticketing system.
Collaborate with the IT team to ensure consistent delivery of technical support services and escalate complex problems when necessary.
Communicate professionally with end-users while providing guidance on IT procedures and best practices.
Stay updated on macOS advancements, security protocols, and features to enhance support capabilities.
Requirements
Proven experience providing technical support for macOS devices within a managed enterprise environment.
Skilled in performing basic hardware repairs, device setup, and troubleshooting tasks.
Familiarity with endpoint management tools such as Intune or similar systems.
Strong problem-solving abilities and capability to work independently or as part of a team.
Excellent communication skills combined with a customer-focused approach.
Proficiency in Active Directory and Windows 10.
Experience managing service desk tickets and resolving technical issues.
Knowledge of basic Windows troubleshooting techniques.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Help Desk Analyst III to join our team in Columbus, Ohio. In this long-term contract role, you will provide expert technical support for macOS devices within a managed enterprise environment. Your ability to resolve issues efficiently and deliver exceptional customer service will be critical to maintaining smooth IT operations within the organization.
Responsibilities:
Offer comprehensive support for macOS devices, including installation, setup, and troubleshooting in an enterprise environment.
Perform hardware diagnostics and repairs, install peripherals, and address common technical issues.
Configure new computers by installing operating systems, software, and ensuring compliance with security standards.
Handle password resets and manage user accounts in alignment with company policies.
Diagnose and resolve hardware and software issues using remote support tools and a ticketing system.
Collaborate with the IT team to ensure consistent delivery of technical support services and escalate complex problems when necessary.
Communicate professionally with end-users while providing guidance on IT procedures and best practices.
Stay updated on macOS advancements, security protocols, and features to enhance support capabilities.
Requirements
Proven experience providing technical support for macOS devices within a managed enterprise environment.
Skilled in performing basic hardware repairs, device setup, and troubleshooting tasks.
Familiarity with endpoint management tools such as Intune or similar systems.
Strong problem-solving abilities and capability to work independently or as part of a team.
Excellent communication skills combined with a customer-focused approach.
Proficiency in Active Directory and Windows 10.
Experience managing service desk tickets and resolving technical issues.
Knowledge of basic Windows troubleshooting techniques.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.