What are the responsibilities and job description for the Help Desk Analyst II position at Jobs via Dice?
Description
We are looking for an experienced Help Desk Analyst II to join our team in Dallas, Texas. In this role, you will provide technical support to users by addressing hardware, software, and network-related issues while maintaining a high standard of customer service. This position is ideal for someone who thrives in a fast-paced environment and has a strong understanding of IT systems, healthcare applications, and compliance protocols.
Responsibilities:
Diagnose and resolve technical issues related to hardware, software, network connectivity, printers, and specialized medical devices.
Provide assistance and troubleshooting support for Electronic Health Record systems and healthcare applications, escalating complex issues as necessary.
Deploy, configure, and manage computers, mobile devices, and peripherals while adhering to organizational security policies.
Record detailed documentation of support requests, solutions, and follow-up actions in the IT ticketing system.
Collaborate with team members to identify recurring problems and contribute to long-term IT system improvements.
Educate users on security best practices, application usage, and effective self-help troubleshooting techniques.
Participate in after-hours or on-call rotations to ensure continuous support availability.
Utilize remote support tools and endpoint security measures to resolve user issues efficiently.
Assist with compliance-related tasks, ensuring proper handling of protected health information.
Requirements
Minimum of 1 year of experience in a technical support or help desk role.
Proficiency in Windows 10, Active Directory, and Microsoft Office 365.
Strong understanding of basic networking concepts, including IP configurations.
Experience with remote support tools and endpoint security technologies.
Familiarity with healthcare compliance standards and protected health information protocols.
Excellent customer service and communication skills with an empathetic and detail-oriented approach.
Ability to prioritize and manage tasks effectively in a high-pressure environment.
Strong problem-solving skills and attention to detail.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for an experienced Help Desk Analyst II to join our team in Dallas, Texas. In this role, you will provide technical support to users by addressing hardware, software, and network-related issues while maintaining a high standard of customer service. This position is ideal for someone who thrives in a fast-paced environment and has a strong understanding of IT systems, healthcare applications, and compliance protocols.
Responsibilities:
Diagnose and resolve technical issues related to hardware, software, network connectivity, printers, and specialized medical devices.
Provide assistance and troubleshooting support for Electronic Health Record systems and healthcare applications, escalating complex issues as necessary.
Deploy, configure, and manage computers, mobile devices, and peripherals while adhering to organizational security policies.
Record detailed documentation of support requests, solutions, and follow-up actions in the IT ticketing system.
Collaborate with team members to identify recurring problems and contribute to long-term IT system improvements.
Educate users on security best practices, application usage, and effective self-help troubleshooting techniques.
Participate in after-hours or on-call rotations to ensure continuous support availability.
Utilize remote support tools and endpoint security measures to resolve user issues efficiently.
Assist with compliance-related tasks, ensuring proper handling of protected health information.
Requirements
Minimum of 1 year of experience in a technical support or help desk role.
Proficiency in Windows 10, Active Directory, and Microsoft Office 365.
Strong understanding of basic networking concepts, including IP configurations.
Experience with remote support tools and endpoint security technologies.
Familiarity with healthcare compliance standards and protected health information protocols.
Excellent customer service and communication skills with an empathetic and detail-oriented approach.
Ability to prioritize and manage tasks effectively in a high-pressure environment.
Strong problem-solving skills and attention to detail.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
