What are the responsibilities and job description for the Help Desk Analyst I position at Jobs via Dice?
Description
We are looking for a skilled Help Desk Analyst I to join our team in Cincinnati, Ohio. This Contract position requires a proactive individual who can provide exceptional customer service and technical support to end users. The role focuses on troubleshooting hardware, software, and network issues while maintaining a detail-oriented and empathetic approach to problem-solving.
Responsibilities:
Deliver timely and effective technical support to end users for hardware, software, and networking issues.
Utilize diagnostic tools and techniques to identify and resolve system problems.
Maintain and update a detailed log of support requests, incidents, and resolutions using the helpdesk ticketing system.
Configure software and deploy computer hardware as needed.
Oversee print server management and ensure proper functionality.
Monitor daily system alerts to detect and address process failures.
Assist with onboarding and offboarding tasks, including equipment setup and account management.
Collaborate with the IT team to optimize IT systems and enhance operational efficiency.
Provide user training on standard software and IT best practices.
Support conference room technology, including audiovisual equipment and video conferencing tools.
Requirements
Strong customer service skills with the ability to communicate effectively and professionally.
Experience with computer hardware and software troubleshooting.
Familiarity with print server management and remote desktop support.
Proficiency in using Blackbaud or similar systems is an advantage. Ability to diagnose and resolve technical issues independently and efficiently.
Excellent organizational skills and attention to detail.
Willingness to stay updated on new technologies and IT support best practices.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Help Desk Analyst I to join our team in Cincinnati, Ohio. This Contract position requires a proactive individual who can provide exceptional customer service and technical support to end users. The role focuses on troubleshooting hardware, software, and network issues while maintaining a detail-oriented and empathetic approach to problem-solving.
Responsibilities:
Deliver timely and effective technical support to end users for hardware, software, and networking issues.
Utilize diagnostic tools and techniques to identify and resolve system problems.
Maintain and update a detailed log of support requests, incidents, and resolutions using the helpdesk ticketing system.
Configure software and deploy computer hardware as needed.
Oversee print server management and ensure proper functionality.
Monitor daily system alerts to detect and address process failures.
Assist with onboarding and offboarding tasks, including equipment setup and account management.
Collaborate with the IT team to optimize IT systems and enhance operational efficiency.
Provide user training on standard software and IT best practices.
Support conference room technology, including audiovisual equipment and video conferencing tools.
Requirements
Strong customer service skills with the ability to communicate effectively and professionally.
Experience with computer hardware and software troubleshooting.
Familiarity with print server management and remote desktop support.
Proficiency in using Blackbaud or similar systems is an advantage. Ability to diagnose and resolve technical issues independently and efficiently.
Excellent organizational skills and attention to detail.
Willingness to stay updated on new technologies and IT support best practices.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.