Healthcare Business Analyst- Senior

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Role: Healthcare Business Analyst

Location: Raleigh, NC – Hybrid

Inperson Interview

Key Responsibilities:

Provider Engagement & Technical Integration

• Act as a strategic consultant to the Business Relations Team, providing expert guidance on
  
  

provider onboarding, data connections, and workflow alignment with health information

exchange (HIE) systems.

• Support healthcare providers throughout the full lifecycle of onboarding—from initial outreach
  
  

through integration, testing, training, and go-live support.

• Communicate technical concepts and requirements clearly to clinical and administrative
  
  

stakeholders to ensure successful implementation and adoption.

• Serve as a liaison between providers, internal teams, and technical vendors to troubleshoot
  
  

issues and ensure data is transmitted accurately and securely.

• Contribute to the development of training materials, job aids, and user guides that improve
  
  

provider understanding and confidence in HIE processes.

CRM Platform Optimization & Data Management

• Work with the Business Relations Team to optimize use of the organization’s CRM platform,
  
  

ensuring accurate tracking of provider status, engagement activity, training, and connection

milestones.

• Configure and enhance CRM fields, workflows, and dashboards to support operational efficiency
  
  

and data visibility.

• Lead or support data quality initiatives, including routine audits, updates, and deduplication
  
  

efforts within the CRM system.

• Establish and maintain best practices for administrative data capture and documentation related
  
  

to provider engagement activities.

• Collaborate with leadership to develop reports, performance metrics, and data insights that
  
  

inform strategy and decision-making.