What are the responsibilities and job description for the Field Support Technician position at Jobs via Dice?
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We are looking for Field Support Technician for our client in Detroit, MI
Job Title: Field Support Technician
Job Location: Detroit, MI
Job Type: Contract
Job Overview:
Responsibilities:
We are looking for Field Support Technician for our client in Detroit, MI
Job Title: Field Support Technician
Job Location: Detroit, MI
Job Type: Contract
Job Overview:
Responsibilities:
- Manage reporting and adherence of SLAs and contract commitments.
- Plan and manage shift schedules, including on-call rosters.
- Monitor and improve resource productivity across support teams.
- Provide training and development support to team members.
- Ensure compliance with security policies and procedures.
- Maintain adequate inventory levels across multiple locations.
- Ensure all incidents and service requests are resolved within defined SLAs.
- Plan and execute move requests and project-related activities.
- Lead technical support activities including installation and configuration of desktops, laptops, and mobile devices.
- Perform break-fix support, desk-side support, IMACD activities, data migration, refreshes, and system health checks.
- Execute onsite updates, configuration changes, and software installations.
- Provide hands-on technical assistance to end users at their desks.
- Identify potential issues impacting user experience and take preventive actions.
- Manage ticket queues and ensure timely resolution and closure of tickets.
- Communicate ticket status updates to end users and follow up as needed.
- Coordinate with hardware vendors for repair and replacement services.
- Perform security-related tasks such as access reviews, risk assessments, and compliance checks.
- Collaborate with Level 3 support teams and project teams for enhancements and maintenance.
- Provide IT support for meetings, events, and site setups including AV coordination.
- Support disaster recovery efforts and emergency response situations.
- Provide on-call support outside business hours on a rotational basis.
- Bachelor s degree or equivalent experience in a related field preferred.
- 4 7 years of experience in onsite or field IT support roles.
- Experience working in diverse technical environments.
- CompTIA A certification or equivalent is preferred.
- Strong knowledge of Windows operating systems and Microsoft Office applications.
- Experience with VPN, network printing, and mobile device support.
- Ability to install, configure, and troubleshoot a wide range of applications and systems.
- Strong customer service orientation and communication skills.
- Excellent analytical and problem-solving abilities.
- Ability to work independently and within a team environment.
- Strong time management and organizational skills.
- Flexibility to travel to remote sites as needed.
- Ability to lift up to 30 lbs at waist level.