What are the responsibilities and job description for the Field Services Engineer Montvale - NJ - New Jersey position at Jobs via Dice?
Montvale NJ
Job Description:
>> Technical face and voice of Enterprise Technology Services (ETS)
>> Provide second level support for incoming incidents and requests to Service Operations
>> Act as an escalation point for incidents and requests that Level 1 cannot resolve
>> Build and maintain advanced skillsetknowledge in troubleshooting ETS services
>> Prioritize incidents and requests according to defined processes to meet SLAs
>> Escalation to vendors under existing support contracts, and tracking and documenting vendor compliance to existing SLOs
>> Knowledge sharing, including training Level 1 and Level 2 colleagues
>> Develop knowledge base articles and FAQs for end users and contribute to technician knowledge base articles as needed
>> Identify and learn appropriate software and hardware used and supported by the organization
>> Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined
>> Manage on-site, walk-up support requests for hardware and software when required
>> Contribute to Transformation initiatives with insights, contextual knowledge, technical expertise, User trial, documentations etc.
Requirements:
>> 6-8 years experience required
>> Digital: SAP Field Service Management
Job Description:
>> Technical face and voice of Enterprise Technology Services (ETS)
>> Provide second level support for incoming incidents and requests to Service Operations
>> Act as an escalation point for incidents and requests that Level 1 cannot resolve
>> Build and maintain advanced skillsetknowledge in troubleshooting ETS services
>> Prioritize incidents and requests according to defined processes to meet SLAs
>> Escalation to vendors under existing support contracts, and tracking and documenting vendor compliance to existing SLOs
>> Knowledge sharing, including training Level 1 and Level 2 colleagues
>> Develop knowledge base articles and FAQs for end users and contribute to technician knowledge base articles as needed
>> Identify and learn appropriate software and hardware used and supported by the organization
>> Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined
>> Manage on-site, walk-up support requests for hardware and software when required
>> Contribute to Transformation initiatives with insights, contextual knowledge, technical expertise, User trial, documentations etc.
Requirements:
>> 6-8 years experience required
>> Digital: SAP Field Service Management