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Job Title: FAST Product Manager
Location: 15 Metrotech Center, Brooklyn, NY 11201
Duration: 7 Months
RESPONSIBILITIES:
Note: Candidates who do not have the mandatory skills will not be considered
Job Title: FAST Product Manager
Location: 15 Metrotech Center, Brooklyn, NY 11201
Duration: 7 Months
RESPONSIBILITIES:
- Define Technical Requirements: Draft the functional specifications for the NYC Secure App rebuild, specifically detailing the requirements for the free call and text filtering engine.
- Establish Success Metrics: Define the Key Performance Indicators (KPIs) for the project, such as target scam-block accuracy rates and user adoption goals among vulnerable populations.
- Stakeholder Alignment: Coordinate the 311 team to define the information needs and architecture for resource pages, ensuring it aligns with current call-center workflows.
- Manage Integration Strategy: Oversee the technical roadmap for integrating the new web resources into the existing ecosystem without creating unnecessary infrastructure overhead.
- Privacy & Compliance: Ensure all solutions meet NYC s data privacy and security standards.
- Prioritize User Centricity: Support user research with elderly and immigrant New Yorkers to ensure the digital tools are accessible and meet real user needs.
- Milestone Management: Create a phased delivery schedule that establishes project milestones and a product roadmap, including beta release of the app, the 311 info-page launch, and public rollout.
- Risk Mitigation: Identify potential technical or logistical bottlenecks or user challenges that may risk project timelines or success.
Note: Candidates who do not have the mandatory skills will not be considered
- At least 8 years of experience as a product manager or in technical leadership.
- Experience leading and managing the design and build responsive websites and applications in collaboration with engineers and designers.
- Experience launching products with user-centered design practices.
- Experience defining product requirements and key success metrics for a project.
- Clear and succinct verbal and written communications skills
- Data privacy and governance expertise
- Experience launching scaled consumer-facing products