What are the responsibilities and job description for the Executive Help / VIP Desktop Tech Junior position at Jobs via Dice?
Job ID: 2612759
Location: Washington, DC, US
Date Posted: 2026-05-19
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-Time
Shift: Evening Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: ORA_ON_SITE
Description
SAIC is seeking an Executive/VIP Desktop Support Technician to provide top-tier technical support to Political Appointees, Senior Executives, and Administrative Assistants. This high-visibility role involves diagnosing, resolving, and supporting a wide range of technical issues across PCs, laptops, Mac devices, mobile devices, and both software and hardware solutions in a fast-paced environment. Exceptional customer service and organizational skills are key to success in this role.
Position located in Washington, DC, at the Department of Transportation Headquarters.
Shift: 10 AM to 7 PM with flexibility to fulfill on-call rotations for nights, weekends, and holidays.
Required
Education:
SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see .
Location: Washington, DC, US
Date Posted: 2026-05-19
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-Time
Shift: Evening Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: ORA_ON_SITE
Description
SAIC is seeking an Executive/VIP Desktop Support Technician to provide top-tier technical support to Political Appointees, Senior Executives, and Administrative Assistants. This high-visibility role involves diagnosing, resolving, and supporting a wide range of technical issues across PCs, laptops, Mac devices, mobile devices, and both software and hardware solutions in a fast-paced environment. Exceptional customer service and organizational skills are key to success in this role.
Position located in Washington, DC, at the Department of Transportation Headquarters.
Shift: 10 AM to 7 PM with flexibility to fulfill on-call rotations for nights, weekends, and holidays.
- Responsibilities/Day-to-Day Activities.
- Provide high-quality technical support for VIP and executive users.
- Diagnose and resolve hardware, software, and peripheral issues.
- Perform daily management of technical issues in both in-person and remote capacities.
- Image and deploy new machines; troubleshoot during the imaging process.
- Install and configure new software.
- Maintain ServiceNow by creating, updating, and managing support tickets.
- Facilitate conference room and VTC setups.
- Offer training and guidance to users for both general and specialized applications.
- Support LAN, VPN, and mobility/device integration.
- Assist with asset and incident management in ServiceNow.
Required
Education:
- Bachelor's degree highly preferred.
- High School diploma with an additional 5 years of related experience. Experience in lieu of degree can be considered
- Hands-on experience in executive-level IT support roles (VIP support preferred).
- Minimum of 2 years working consecutively in secure client-oriented roles with sensitive data.
- Escalating and coordinating multi-disciplinary issue resolution strategies.
- A , Network , Microsoft 365, Microsoft IT Support Specialist, ITIL, or Apple Certified Support Professional certifications.
- Strong customer service, communication, and interpersonal capabilities.
- Problem-solving skills under high-pressure, high-visibility, and time-sensitive scenarios.
- Work proficiency in both independently managed and team-oriented solutions.
- Exceptional organizational, follow-up, and scheduling abilities.
- Ability to maintain discretion, tact, diplomacy, and patience.
- Must demonstrate advanced troubleshooting experience with Microsoft Windows OS, Microsoft Office (emphasis on Outlook), MacOS/iOS, and iPadOS.
- Experience with hardware systems, mobility devices (e.g., iPhones, iPads), and AV collaboration tools such as conference room setups.
- Proficient in service desk ticketing systems like ServiceNow (user-based knowledge), including asset and incident modules.
- Experience working in sensitive environments for a prolonged period.
SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see .
Salary : $40,000