What are the responsibilities and job description for the ERP/CRM Configuration SME position at Jobs via Dice?
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Description
We are looking for an experienced ERP/CRM Configuration SME to support and strengthen enterprise business systems in Hartford, Connecticut. This position blends hands-on configuration work with technical leadership, requiring someone who can translate business needs into scalable solutions while maintaining dependable production performance. The ideal candidate will partner with internal stakeholders, vendors, and technical teams to improve system quality, support releases, and uphold compliance expectations.
Responsibilities:
Evaluate incoming project requests and production issues to determine effort, priority, and technical approach.
Design solution outlines and detailed technical specifications that support reliable ERP and CRM configuration changes.
Guide platform development activities by promoting sound architecture, consistent build practices, and quality-focused delivery standards.
Coordinate with external technology providers and internal partners to implement, maintain, and troubleshoot integrated business applications.
Perform and oversee unit and system validation to confirm solutions are ready for broader testing and production deployment.
Support release activities, deployment planning, and operational readiness to ensure stable production outcomes.
Create and maintain clear documentation for system configurations, incident resolution, and application updates.
Work closely with architecture and security teams to align solutions with enterprise controls, audit expectations, and regulatory requirements.
Provide subject matter expertise across finance, human resources, and shared business services platforms.
Participate in on-call support and respond to urgent issues outside standard business hours when needed.
Requirements
Demonstrated experience configuring and supporting ERP and CRM platforms within complex business environments.
Strong knowledge of configuration management, business systems support, and enterprise application architecture.
Ability to produce technical specifications and translate functional needs into practical system solutions.
Experience working with third-party vendors and integrated technologies across multiple applications.
Familiarity with audit controls, change governance, release management, and information systems compliance standards.
Understanding of business processes related to finance, human resources, and operational services.
Effective communication and problem-solving skills with the ability to manage work from analysis through resolution.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Description
We are looking for an experienced ERP/CRM Configuration SME to support and strengthen enterprise business systems in Hartford, Connecticut. This position blends hands-on configuration work with technical leadership, requiring someone who can translate business needs into scalable solutions while maintaining dependable production performance. The ideal candidate will partner with internal stakeholders, vendors, and technical teams to improve system quality, support releases, and uphold compliance expectations.
Responsibilities:
Evaluate incoming project requests and production issues to determine effort, priority, and technical approach.
Design solution outlines and detailed technical specifications that support reliable ERP and CRM configuration changes.
Guide platform development activities by promoting sound architecture, consistent build practices, and quality-focused delivery standards.
Coordinate with external technology providers and internal partners to implement, maintain, and troubleshoot integrated business applications.
Perform and oversee unit and system validation to confirm solutions are ready for broader testing and production deployment.
Support release activities, deployment planning, and operational readiness to ensure stable production outcomes.
Create and maintain clear documentation for system configurations, incident resolution, and application updates.
Work closely with architecture and security teams to align solutions with enterprise controls, audit expectations, and regulatory requirements.
Provide subject matter expertise across finance, human resources, and shared business services platforms.
Participate in on-call support and respond to urgent issues outside standard business hours when needed.
Requirements
Demonstrated experience configuring and supporting ERP and CRM platforms within complex business environments.
Strong knowledge of configuration management, business systems support, and enterprise application architecture.
Ability to produce technical specifications and translate functional needs into practical system solutions.
Experience working with third-party vendors and integrated technologies across multiple applications.
Familiarity with audit controls, change governance, release management, and information systems compliance standards.
Understanding of business processes related to finance, human resources, and operational services.
Effective communication and problem-solving skills with the ability to manage work from analysis through resolution.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.