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Role: EPS Analyst – Patch Management Analyst
Location: Phoenix, AZ / Columbus OH - Onsite
Key Responsibilities:
Role: EPS Analyst – Patch Management Analyst
Location: Phoenix, AZ / Columbus OH - Onsite
Key Responsibilities:
- Administer patch management for servers, workstations, and enterprise devices
- Design, build, and deploy software updates and patch packages
- Monitor and remediate system vulnerabilities across environments
- Manage incident, task, and change tickets using ServiceNow
- Track and report KRIs, SLAs, and vulnerability metrics
- Collaborate with IT, business users, and support teams for remediation efforts
- Perform patch testing, deployment, and validation activities
- Participate in process improvements to enhance patching efficiency and system stability
- Support enterprise patch services (EPS) initiatives and projects
- Bachelor’s degree in Information Systems, IT, or related field
- 3 years of experience in:
- Patch Management / Vulnerability Management
- IT Operations / Application Support / Networking
- Strong analytical, problem-solving, and communication skills
- Experience working in cross-functional teams
- Microsoft Configuration Manager (SCCM/MECM)
- Microsoft Intune
- ServiceNow
- Power BI
- Rapid7
- Patch My PC
- PowerShell scripting
- Windows OS & Active Directory (AD)
- Azure (basic knowledge)
- Experience with Linux environments
- Knowledge of containerization or modern endpoint security practices
- Understanding of vulnerability remediation frameworks
- Experience in Banking / Financial domain