Engagement Manager-Telecom Domain

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Prophecy Consulting, is seeking the following. Apply via Dice today!

Role Overview:

We are seeking an experienced Engagement Manager to lead customer engagement initiatives and ensure successful delivery of solutions. The ideal candidate will have strong client-facing skills, a deep understanding of business processes, and the ability to manage complex engagements from initiation to completion.

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Key Responsibilities:

• Serve as the primary point of contact for customer engagements.
• Manage end-to-end delivery of projects, ensuring timelines and quality standards are met.
• Build and maintain strong relationships with clients to drive satisfaction and retention.
• Collaborate with internal teams to align solutions with customer needs.
• Identify opportunities for process improvement and upselling additional services.
  
  

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Required Skills:

• 7 years of experience in customer engagement or client management roles.
• Proven track record of managing large-scale engagements in telecom or technology domains.
• Strong communication, negotiation, and stakeholder management skills.
• Ability to handle multiple projects simultaneously and work under pressure.
• Familiarity with project management methodologies and tools.
  
  

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Preferred Skills:

• PMP or similar project management certification.
• Experience with CRM platforms and customer success tools.
• Knowledge of telecom industry processes and solutions.