End User Computing - Jamf Subject Matter Expert at CHICAGO, IL//F2F interview

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End User Computing - Jamf Subject Matter Expert

DURATION: 6 MONTH

LOCATION: CHICAGO, IL (Candidate must live in Chicago and do an onsite interview)

HYBRID 3 DAYS ONSITE

WORK TO BE PERFORMED:

• Serve as primary Subject Matter Expert (SME) for Jamf Pro; own design, deployment, and lifecycle management of the Jamf environment.
• Document Jamf architecture and network security flows.
• Ensure user requirements are documented and traceable to implemented solutions.
• Lead Phase 1 deployment of Jamf-managed MacBook devices as part of the VDI replacement initiative.
• Produce weekly endpoint performance reports covering device health, patch compliance, software utilization, and user behavior trends.
• Provide Tier 3 support for Jamf Pro and escalate issues as needed.
• Collaborate with the Help Desk to automate solutions and create self-service quick fixes.
• Package and deploy applications to macOS endpoints using Jamf Pro.
• Configure and administer Jamf Connect, Jamf Protect, Jamf Infrastructure Manager, and Jamf ADCS Connect.
• Manage Jamf integrations with SSO, LDAP, Cloud Identity Providers, and SMTP.
• Build custom scripts and solutions to manage all MacBook devices.
• Proactively maintain macOS, Jamf, and software deployment updates including vulnerability remediation.
• Troubleshoot application installation, performance, and runtime issues within the macOS environment.
• Drive meetings with Business, IT, and Security Leaders to develop requirements and communicate environmental changes.
• Drive automation of processes in the end user experience space.
• Document changes, policies, procedures, and configurations.
• Provide cross-training and mentoring to team members.
• Perform other duties as assigned.
  
  

SKILL AND EXPERIENCE REQUIRED:

Qualifications:

• Excellent presentation, written, and verbal communication skills.
• Strong interpersonal, leadership, and mentoring skills.
• Solution-oriented problem-solving approach. Ability to work both independently and as part of a team.
• Self-starter who thrives with significant autonomy.
  
  

Technical Skills:

• Bash scripting and Jamf API experience required.
• In-depth knowledge of Jamf Pro including Jamf Connect, Jamf Protect, Jamf Infrastructure Manager, Jamf ADCS Connect, and integrations with SSO, LDAP, Cloud Identity Providers, and SMTP.
• Up-to-date knowledge of Apple macOS best practices.
• 3 years managing macOS endpoints in an enterprise environment using Jamf Pro.
• Experience deploying and packaging applications for macOS endpoints.
• Desktop application troubleshooting on macOS.
• Experience operating in a DevOps culture.
• Microsoft Entra (Azure AD) experience preferred.
  
  

Education and Experience:

• Bachelor of Science in Computer Science or related degree, or equivalent experience.
• 5 years of experience in a desktop engineering or end user experience role.
• 3 years of experience with Jamf Pro in an enterprise environment.
• Jamf 400 Certification preferred.
  
  

Requirements added by the job poster

Bachelor's Degree

4 years of work experience with Jamf

Ayush Sharma Sr. US Technical Recruiter

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