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Title: EIS Production Support Engineer
Location: Hartford, CT (Onsite)
Contract duration: 6 Months
Job Description:
Title: EIS Production Support Engineer
Location: Hartford, CT (Onsite)
Contract duration: 6 Months
Job Description:
- Looking for a US‑based Production Support resource to support Customer’s EIS Policy Administration System (PAS).
- The role requires strong critical thinking, high ownership, and ability to resolve production issues with fast turnaround time in a regulated enterprise environment.
- Provide L2/L3 production support for EIS‑based insurance applications
- Rapidly triage, analyze, and resolve production incidents
- Perform root cause analysis and implement permanent fixes
- Support batch jobs, interfaces, APIs, and data issues
- Handle small enhancements and configuration changes
- Support releases and post‑production stabilization
- Coordinate with business, IT, infra, and vendor teams to restore services quickly
- Strong hands‑on experience with EIS PAS or similar insurance platforms
- Prior production / application support experience with tight SLAs
- Good understanding of:
- Policy lifecycle
- Billing & collections
- Payments / ACH
- Document generation
- Experience with SQL, batch processing, and system integrations
- Ability to manage multiple production issues simultaneously
- Strong critical thinking and problem‑solving skills
- Ability to work under pressure with fast resolution expectations
- Clear communication during production incidents
- High sense of ownership and accountability
- Must be based in the US
- Must work ET business hours
- Experience in enterprise / regulated environments preferred