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Role: Dispatch Engineer
Location: Redmond
Type: Full-Time
Job Summary:
We are seeking a Dispatch Engineer to support international shipping, logistics, and inventory management operations. The role involves coordinating global shipments, handling customs processes, maintaining inventory, and providing basic device troubleshooting. The candidate will manage service requests through ticketing systems, ensure SLA compliance, and deliver excellent customer support while working across multiple teams.
Key Responsibilities:
Role: Dispatch Engineer
Location: Redmond
Type: Full-Time
Job Summary:
We are seeking a Dispatch Engineer to support international shipping, logistics, and inventory management operations. The role involves coordinating global shipments, handling customs processes, maintaining inventory, and providing basic device troubleshooting. The candidate will manage service requests through ticketing systems, ensure SLA compliance, and deliver excellent customer support while working across multiple teams.
Key Responsibilities:
- Manage international shipping, logistics, and distribution
- Maintain inventory control and tracking
- Coordinate device redistribution and bulk rollouts
- Handle shipping documentation and customs clearance
- Perform basic device troubleshooting
- Manage and resolve tickets within SLA timelines
- Ensure compliance with internal policies and procedures
- Deliver strong customer service and communication
- Knowledge of logistics/shipping processes
- Basic technical troubleshooting skills
- Strong communication and time management
- Familiarity with Microsoft Office tools
- Ability to work in fast-paced and dynamic environments